Collection Specialist II
3 weeks ago
The purpose of this job is to maintain an effective collections effort on an assigned group of accounts/loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back-end collector depending on business needs.
Responsibilities:
Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex consumer or commercial accounts/loans. This position requires moderate supervision
Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure, or repossession request, etc.
Recognizing problem accounts/loans, alerting management, and providing input on a suitable course of action
Perform additional duties as assigned.
Qualifications:
High School and/or some college education
Three or more years of related collection experience, working similar consumer, mortgage or commercial products.
Upper-level knowledge and understanding of collection industry standards including a working knowledge of the Privacy Act and Fair Debt Collection Practices Act, Bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
General knowledge of the lending process
General knowledge of credit bureau reporting
Good communication and interpersonal skills
Strong organizational and analytical skills
Good judgment
Strong negotiating and decision-making skills
Strong PC skills
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