Collection Specialist II

Found in: Resume Library US A2 - 2 weeks ago

Brandon Mississippi, United States Trustmark Bank Full time
Overview:
The purpose of this job is to maintain an effective collections effort on an assigned group of mortgage loans resulting in fewer delinquent loans, minimizing losses following investor guidelines and departmental procedures.  This position may be a front end or back end mortgage loan collector depending on business needs.

Responsibilities:
Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex  mortgage loans. This position requires moderate supervision

Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection on system of record

Negotiating payment terms for delinquent accounts and accurately notating the loans following departmental procedures

Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options,

Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action

Skip tracing and other specialty queues as assigned

Qualifications:
 

High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer mortgage or commercial products. Job related experience will be considered.

Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt

General knowledge of the lending process from point of application to note documentation

General knowledge of credit bureau information and other sources of consumer reporting

Good communication and interpersonal skills

Strong organizational and analytical skills

Good judgment

Strong negotiating and decision-making skills

Strong PC skills

Team player and supporter

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