Dispatch Clerk

4 weeks ago

Hickory North Carolina, United States Merchants Distributors, LLC Full time
Overview:
• To provide administrative support for dispatchers and ensure paperwork for on time deliveries

 

Wednesday thru Friday 4:30pm-6am 

Responsibilities:
• Enters driver names and pertinent information into both CAMS and Mainframe
• Supports workflow through contact of drivers with changes to scheduled trips
• Creates trip changes to scheduled runs; printing and assembling trips after loads are released from the
warehouse
• Calls drivers about dispatch leaves and customer delivery ETA.
• Matches backhauls with trips and ensure stops are accurately communicated with the driver
• Initiates backhaul changes as needed for the least out-of-route miles and best return revenue monies.
• Attaches mail to designated loads
• Trains new employees as needed on both Cam and Mainframe.
• Provides support to dispatchers in Cam and Mainframe
• Answers phone calls from customers, research a solution or forward to the appropriate person for assistance

Qualifications:
• Beginning to intermediate Word and Excel skills
• Ability to multi-task
• Strong customer service skills

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