Business Analyst

3 weeks ago

Philadelphia Pennsylvania, United States City of Philadelphia Full time
Job Description

Position Summary:

The Business Analyst or (Philadelphia Revenue Information System Manager (PRISM) Support Liaison (PSL)) will join an established, experienced, and dynamic team responsible for the continuous improvement of PRISM, the Department of Revenue’s tax software system. The PRISM team works in a supportive and cooperative environment that values asking questions, new ideas, and continuous learning. PSLs develop expertise in a particular functional area of PRISM through teamwork and work with their counterpart subject matter experts in Department of Revenue operational units.

The PRISM Support Liaison is responsible for daily coordination with operations to collect, understand, and analyze information related to the organization and its processes to apply Revenue’s Tax System (PRISM) practicality. Work with the selected vendor to analyze processing problems so the vendor may develop and implement solutions to system issues. The position functions and primary subject matter expert to connect PRISM system functions with practical applications for end users. The position recommends solutions or alternative practices to improve systems or communication, including developing letters for taxpayers. Gathering and organizing information about problems or procedures to be improved and partnering with stakeholders to resolve problems is a significant aspect of the work.

Day-to-day work includes responding to requests for system changes, testing software improvements before they are rolled out, and participating in design sessions for version updates. The PSL team also supports business users directly through consultation, needs assessment, troubleshooting, and training in partnership with the training team.

Essential Functions:

Assist in creating/maintaining Standard Operating Procedures for each unit.

Perform testing of SQRs or identification of appropriate testing resources.

Assist with the maintenance of training guides and help topics.

Participate in Letters and Forms Committees by applying PRISM subject matter expertise.

Coordinate with Revenue business units to collect, understand, and analyze data related to organizational processes and implementation of PRISM applications.

Work with Revenue business units to recommend, plan, prioritize, and implement changes for system improvement.

Build test data, identify resources, and perform testing of software, customer accounts, and scenarios that evaluate product functionality and imitate end-user experiences.

Perform quality assurance testing to

Verify the functionality of products, product updates, and new features before public release.

Ensure improvements meet organizational quality standards.

Identify and remedy operational defects within the software production processes before migration into production.

Collaborate with Revenue business units and external end-users to investigate, identify and validate customer complaints and product issues.

Facilitate and lead design sessions (including letters) to analyze work processes and develop strong requirements to meet stakeholder goals.

Analyze and design updates related to Gentax service pack enhancements, new versions of Gentax, business or legislative changes, tickets, and other projects.

Provide internal customer support for Revenue business units.

Communicate and advocate for business process changes that project goals and initiatives necessitate.

Work with users to ensure compliance and consistency in executing newly implemented processes.

Build and maintain collaborative and consultative relationships with system developers, Revenue business users, and OIT staff.

Competencies, Knowledge, Skills and Abilities:

Knowledge of business and personal taxes and how they are applied in a tax system.

Knowledge of laws, rules, regulations, and procedures concerned with municipal revenue collections.

Ability to prepare for and lead small group meetings through a defined agenda to achieve team goals.

Interest in analytically deconstructing issues and brainstorming potential solutions.

Flexibility for a dynamic project-like work environment where one day is never the same as the next

Desire to learn new things, grow skills, and support team members in doing the same.

Proficient in Microsoft Office applications and interested in learning new software tools.

Knowledge of Revenue collection operations, processes, and procedures

Skilled in informing and communicating with others on Revenue-related business or operational matters.

Skilled in conducting research and preparing reports.

Skilled in training personnel in organizational or compliance procedures

Ability to establish effective relationships with staff, vendors, strategic partners, the public, and their representatives.

Able to handle complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiate with others.

Ability to build effective relationships and a strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

Ability to provide guidance and expert advice to management or other groups on technical, systems, or process-related topics.

  • Business Analyst

    2 months ago

    Philadelphia, United States BuzTech Solutions, LLC Full time

    Entry-level Business Systems Analyst skilled in working with stakeholders from all business units Responsible for defining and documenting business processes and software requirements for technology initiatives The Jr. Business Systems Analyst works directly with and provides support to the business operations development quality assurance and customer...

  • Business Analyst

    16 hours ago

    Philadelphia, United States BuzTech Solutions, LLC Full time

    Entry-level Business Systems Analyst skilled in working with stakeholders from all business units Responsible for defining and documenting business processes and software requirements for technology initiatives The Jr. Business Systems Analyst works directly with and provides support to the business operations development quality assurance and customer...

  • Business Analyst

    1 month ago

    Philadelphia, Pennsylvania, United States BuzTech Solutions, LLC Full time

    Entry-level Business Systems Analyst skilled in working with stakeholders from all business units Responsible for defining and documenting business processes and software requirements for technology initiatives The Jr. Business Systems Analyst works directly with and provides support to the business operations development quality assurance and customer...

  • Business Analyst

    1 month ago

    Philadelphia, United States ZP Group Full time

    Piper Companies is looking for a Business Analyst for a growing Biotech company group in Philadelphia! This person must have Clinical Trials project experience! Speciously someone with experience in Clinica Trials Management software like Medidata. Responsibilities for the Business Analyst: * Lead requirements gathering sessions with the ability to...

  • Business Analyst

    1 week ago

    Philadelphia, United States Piper Companies Full time

    Piper Companiesis looking for aBusiness Analyst for a growing Biotech company group in Philadelphia! This person must have Clinical Trials project experience! Speciously someone with experience in Clinica Trials Management software like Medidata.Responsibilities for the Business Analyst:•Lead requirements gathering sessions with the ability to translate...

  • Business Analyst

    6 days ago

    Philadelphia, United States Piper Companies Full time

    Piper Companiesis looking for aBusiness Analyst for a growing Biotech company group in Philadelphia! This person must have Clinical Trials project experience! Speciously someone with experience in Clinica Trials Management software like Medidata. Responsibilities for the Business Analyst: •Lead requirements gathering sessions with the ability to translate...

  • Business Analyst

    1 month ago

    Philadelphia, United States Piper Companies Full time

    Piper Companies is looking for a Business Analyst for a growing Biotech company group in Philadelphia! This person must have Clinical Trials project experience! Speciously someone with experience in Clinica Trials Management software like Medidata.Responsibilities for the Business Analyst:• Lead requirements gathering sessions with the ability to...

  • Business Analyst

    13 hours ago

    Philadelphia, United States Piper Companies Full time

    Piper Companies is looking for a Business Analyst for a growing Biotech company group in Philadelphia! This person must have Clinical Trials project experience! Speciously someone with experience in Clinica Trials Management software like Medidata.Responsibilities for the Business Analyst:• Lead requirements gathering sessions with the ability to...

  • Business Process Analyst

    3 weeks ago

    Philadelphia, United States City of Philadelphia Pennsylvania Full time

    The Assistant Chief Administrative Office Business Process Analyst provides advanced support to the senior leadership of the Office of the Chief Administrative Officer. The position reports directly to the First Deputy Chief Administrative officer Process Analyst, Business, Continuous Improvement, Analyst, Internal, Audit, Business Services

  • Business Analyst

    1 month ago

    Philadelphia, United States A2C Full time

    Please note: no third parties need apply, must be open to working W2!!Our client is looking for an Junior level Business Analyst with 1-2 years of experience writing requirements under a Waterfall Methodology. The BSA must be able to handle an executive level audience if necessary. The best candidate will be outgoing, confident, and have excellent written...

  • Business Analyst

    1 month ago

    Philadelphia, United States A2C Full time

    Please note: no third parties need apply, must be open to working W2!!Our client is looking for an Junior level Business Analyst with 1-2 years of experience writing requirements under a Waterfall Methodology. The BSA must be able to handle an executive level audience if necessary. The best candidate will be outgoing, confident, and have excellent written...

  • Business Analyst

    3 weeks ago

    Philadelphia, United States A2C Full time

    Please note: no third parties need apply, must be open to working W2!! Please ensure you read the below overview and requirements for this employment opportunity completely. Our client is looking for an Junior level Business Analyst with 1-2 years of experience writing requirements under a Waterfall Methodology. The BSA must be able to handle an executive...

  • IT Business Analyst

    1 month ago

    Philadelphia, United States Almo Corporation Full time

    Job Summary:The IT Business Analyst will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and working closely with the programming team to ensure these requirements are met. This role will serve as a bridge between the business and technical teams, ensuring that systems and processes are developed and...

  • IT Business Analyst

    3 weeks ago

    Philadelphia, United States Almo Corporation Full time

    Job Summary:The IT Business Analyst will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and working closely with the programming team to ensure these requirements are met. This role will serve as a bridge between the business and technical teams, ensuring that systems and processes are developed and...

  • IT Business Analyst

    2 months ago

    Philadelphia, United States Almo Corporation Full time

    Job Summary:The IT Business Analyst will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and working closely with the programming team to ensure these requirements are met. This role will serve as a bridge between the business and technical teams, ensuring that systems and processes are developed and...

  • Business Analyst

    4 days ago

    Philadelphia, United States Custom Computer Specialists Full time

    We are currently looking for a **Business Analyst **to join our team! The **Business Analyst’s** primary responsibility will be to capture, manage, and provide quality assurance of the functional and business requirements for Custom-built solutions. This will primarily involve strategic tools and technologies that interface or otherwise relate to...

  • Technical Business Analyst

    1 month ago

    Philadelphia, United States Axelon Full time

    Title: Technical Business Analyst Location: Philadelphia, PA (Hybrid)About Job : Technical Business Analyst We are looking for a Technical Business Analyst who will partner the Product Management, IT/Operations and Business teams by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of software product's...

  • Technical Business Analyst

    9 hours ago

    Philadelphia, United States Axelon Full time

    Title: Technical Business Analyst Location: Philadelphia, PA (Hybrid)About Job : Technical Business Analyst We are looking for a Technical Business Analyst who will partner the Product Management, IT/Operations and Business teams by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of software product's...

  • Business Analyst

    1 week ago

    Philadelphia, United States codesbright Full time

    Responsibilities Translate business requirements into clear and concise functional specifications for technical teams. Collaborate with technology teams to design solutions that meet business needs. Propose innovative and practical solutions to address business challenges. Ensure that proposed solutions align with the organization's strategic goals and...

  • Business Analyst

    3 days ago

    Philadelphia, United States Twenty Bridge Staffing Full time

    PLEASE NOTE: WE CANNOT WORK WITH 3RD PARTIESRole: Senior Technical Business Analyst/DeveloperDescription:Our client is seeking a Technical Business Analyst to support one of their health insurance clients based out of Philadelphia, PA (on-site with 3 days of remote work). Candidates will have a strong ORMB background. A finance background will also be...