Office Manager

2 weeks ago

Paducah Kentucky, United States Groups Recover Together, Inc. Full time
Overview:
Salary

$(phone number removed) - $(phone number removed) / year

*Based on experience, and education

 

Schedule

Monday 10-8 (WFH)

Tuesday 9-7

Wednesday 9-7

Thursday 9-7

 

Benefits

Robust benefit offering that includes health, vision, dental, 401k with matching contribution, HSA, FSA, PTO, mental health and wellness time off, and paid parental leave.

 

Groups Recover Together is an outpatient addiction medicine provider that delivers comprehensive outpatient treatment for opioid addiction. Based on the principle that recovery is tied to aspects of life that are beyond the reach of an office visit, our care model includes three core modalities that are proven to help individuals get their lives back on track -- medication, weekly group therapy, and care navigation.  We pride ourselves in providing high quality clinical treatment and team-based support needed to build a life worth living sober. 

Responsibilities:
Groups is looking for an organized and self-motivated Office Manager who will be responsible for providing administrative support to our members, clinicians, and medical providers. Office Managers work closely with local leadership teams to tackle day-to-day office operations, coordinate calendars, and organize meetings that promote recovery for our members.

To be successful in this position you should be detail-oriented, professional, able to solve problems independently, have excellent written and verbal communication skills, exceptional customer service skills, and demonstrate the ability to navigate and de-escalate high stress situations. Empathy, efficiency, and ability to balance multiple priorities are essential.

Duties & Responsibilities

Responsible for maintaining overall office appearance

Responsible for opening and closing Groups offices

Welcome everyone to the office and be the first contact for all members and visitors

Provide exceptional customer service, in person, by phone and via video conference, and help members troubleshoot issues that affect their treatment 

Carry out administrative duties such as answering phone calls, responding to member texts, responding to emails, and troubleshooting general tech issues with members

Manage member flow in the office and on virtual group meetings, including check-in/out, collecting payment, management and creation of prescriptions, submission of prior authorizations for medication, and drug screen collection

Coordinate with medical providers on scheduling and member needs; troubleshoot day to day operational challenges that providers may face; and manage provider time tracking to ensure that leadership are able to enter time for payment in a timely manner depending on the state specific workflows

Maintain accurate member information in the EMR including but not limited to demographic information, group appointment scheduling, individual appointment scheduling, ensuring appropriate prescription coverage for members and provider compliance scheduling

Provide and review needed forms with members for electronic signature

Collect insurance information, understand in-network insurance plans that are accepted, and collect co-pays/coinsurance as deemed appropriate. Connect members with the Member Access Team for member financial responsibility

Work closely with local pharmacies to ensure no unnecessary disruptions to a member’s medication 

Answer general office level questions from members regarding program concerns, pharmacy issues, and/or other personal needs of the program (if unable to answer questions, will help the member find the correct point of contact)

Manage petty cash fund (via PEX card) and help the finance department complete reports on a daily/weekly basis through accurate record keeping

Order and maintain adequate office supplies through office supply platform or purchasing from local retailers

Ensure member Urine Drug Screens supplies are shipped, where applicable, and be available for member pick-up at the office at designated times

Consistently meet/strives to meet office specific goals attached to key performance indicators (KPIs) to drive positive outcomes for our members

Manage and maintain reporting trackers to drive member success and overall operational compliance

Responsible for coordinating member medication counts, completing health/ safety drills, monitoring PDMP for state compliance, and adhering to office compliance standards.

Proactively engage in community relations activities

Distribute brochures, flyers, and written materials to community stakeholders to promote Groups and its mission

Attend and participate in community meetings related to substance abuse and addiction topics

Drive awareness of groups in your community by posting flyers in appropriate locations weekly or as requested by your area leader

Performs other duties as assigned

 

Qualifications:
Associate’s degree preferred, or 2 years of relevant experience in lieu of degree

Minimum 2 years of experience in an office administrative/coordinator role

Healthcare, retail or hospitality experience preferred

Fluency with Google Apps (Sheets, Docs, Meet, Drive, etc.) and Microsoft Office

Ability to troubleshoot minor technological challenges

Ability to multitask and prioritize with minimal supervision 

Strong attention to detail and ability to manage confidential and highly sensitive information

Ability to problem solve quickly and independently, as needed

Ability to work with a team as well as an independent contributor

Exceptional customer service skills and the ability to build positive relationships with people 

Exceptional written and verbal communication skills

Ability to work evenings, as needed, to provider appropriate member care

 

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