Client Management Associate
3 weeks ago
The Company
Innovative, future-focused and collaborative, StoneX Group Inc. (NASDAQ: SNEX) is a global financial services firm with an entrepreneurial culture and a passion for providing world-class services to our clients. A Fortune-100 company with a nearly 100-year track record, with 3,300 employees and over 400,00 retail and institutional clients from more than 40 offices spread across five continents, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Today's global financial markets offer a world of opportunities. To trade. To invest. To manage risk. And to grow. We believe in connecting every company, every organization, every trader, and every investor to every advantage they need to succeed in today’s global markets ecosystem.
But that belief doesn’t stop at our clients. We also believe in connecting every single one of our employees to every opportunity they need to succeed in their own careers, too. From an entrepreneurial culture to a collaborative environment working alongside highly skilled specialists, a career at StoneX also offers a world of opportunities. To invest in yourself. To achieve. And to grow.
We Connect Clients to Markets.
Responsibilities:
Key Responsibilities
Being part of a team dedicated to handling all aspects of the customer experience
Handle incoming trading inquiries and client issues via phone, email, and live interactive chat
Trade research/Quotes
Provide client support by answering inbound phone calls and/or e-mails regarding accounts, policies, services, and available products
Place Crypto, Spot FX, CFD’s, Equities, and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets, and economic conditions
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products, or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated an interest in our platform and provide support for existing customers
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
Excellent consultative, rapport-building, listening, and communication skills
Always demonstrate a positive and professional image
Qualifications:
The Client Management Associate would be an overnight shift working Sunday - Thursday from 11:00pm - 7:00am
Strong mathematical, analytical, and problem-solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Ability to determine minimum maintenance requirements for all currency pairs, CFDs, metals, and commodities
The ability to calculate the liquidation values of the products we offer
BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience Integrity and the ability to handle sensitive information and maintain confidentiality
Excellent listening, written, and verbal communication skills
Effective conflict resolution and problem-solving skills
Approachable, flexible, dependable, and conscientiousness
Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
Keen interest in the investment and financial services fields
Demonstrates self-confidence and the ability to maintain composure in difficult situation
Early Careers Requirements
Pursuing a bachelor’s degree from an accredited university in a relevant program and graduating by June 2024
Available for a June 2024 start date
Proficiency with Microsoft Office suite (preferably Excel)
Must be authorized to work in the US for any employer
This role is Hybrid
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