Ventricular Assist Device Clinical Program Manager

3 weeks ago


Baltimore Maryland, United States UMMS ProvidersPhysicians Full time
Job Description

Under limited supervision, serves as a leader and coordinates an advanced level of comprehensive health care of a specific patient population in collaboration with the medical staff. Takes a leadership role in the Comprehensive Ventricular Assist Device Program. 

Principal Responsibilities and Tasks

The following statements describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 

1.    Serves as the clinical expert for nursing and advanced practice providers for the care of the VAD population. 

2.    Provides regulatory leadership to maintain The Joint Commission Ventricular Assist Device Program.  Facilitates formal communication channels for organizational stakeholders to ensure compliance with regulatory standards.  

3.    Evaluate outcomes for the VAD population via the STS and Intermac database. Ensure data is accurate and submitted promptly. 

4.    Actively participates with Quality Management in developing and implementing clinical practices. Facilitates change to meet organizational goals within the service line. Develops and implements strategies to reduce costs and increase patient satisfaction.  Through formal multidisciplinary committees, identify and facilitate opportunities for improvement for the VAD population. Leads performance improvement activities to improve care. 

5.    Actively participates in and leads a discussion of quality results and patient feedback, problem-solving, and development of plans to improve quality of care and service.  Follows up and supports colleagues' efforts to implement improvement action plans. Ensures required data analysis is current and shared with stakeholders.  

6.    Partners with cardiology and cardiac surgery colleagues to develop policies and procedures related to patient care by following established applicable nursing, medical, and ISHLT guidelines for the care of the VAD population.  Functions as a clinical expert and participates in writing new protocols, standards, and procedures. 

7.    Develop internal and external programs to enhance VAD awareness to ensure the safe care of the VAD population.  Facilitates VAD awareness within the community through collaboration with Emergency Medical Services. 

8.    Models appropriate judgment in the follow-up of patient care issues, including the use of physician, nursing, and/or administrative chain of command.  Models effective leadership behaviors in the Program Manager role.  Facilitates learning for other staff to become more effective in their role.  Provides coaching and team building to increase employee productivity and satisfaction.  Serves as a resource to staff for problem-solving.

9.    Maintains an outpatient VAD clinic and establishes practices to ensure appropriate follow-up of the VAD patient.    

10.    Provides overall clinical supervision, including work assignments, training, and evaluation per UMMC and specific departmental policies and procedures.

Additional Responsibilities: 

A.    Interviews and recommends hiring of VAD staff. 

B.    Conducts the annual performance evaluations of staff and recommends disciplinary measures when necessary.

C.    Identifies learning needs of staff. Orients new staff members. Develops department-level education, including in-services and teaching materials. 

D.     Promotes professional development of staff

11.    Acts as a liaison with nursing, medical staff, and quality management.

 



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