IT Service Desk Analyst II

Found in: Resume Library US A2 - 2 weeks ago


Wheat Ridge Colorado, United States SGS Full time
Job Description

The IT Service Desk Analyst II serves as a Level 2 escalation point for the SGS Global Service Desk.  Under minimal supervision acts as an expert for diagnosis and resolution of advanced technical issues with SGS Standard and Laboratory specific PC hardware, software, or network/communications tools & connectivity.  Manages all aspects of regional PC asset lifecycle including deployments, non-standard software installations, resolution of security incidents, and refresh or retirement of aging assets.

Tracks, monitors, documents, and communicates with end-users for the requests, issues and incidents through completion using ServiceNow

Completes assigned tasks in support of business-driven projects and initiatives

Provides ‘local onsite’ assistance for employee incident resolution where applicable

Provides ‘local onsite’ assistance to other IT teams and vendors when required for new system installs, incident troubleshooting & resolution, site surveys, or other IT activities

Contribute to PC asset lifecycle activities (deployment, maintenance, refresh/retirement) 

Provide statistics and KPI reports to management as requested

Documents procedures and troubleshooting processes related to SGS standard and Laboratory personal computers 

Trains, coaches, or assists less experienced team members as needed.

Performs other duties as assigned.



  • Wheat Ridge, United States SPENGA West Denver Full time

    Position Summary:A SPENGA Front Desk Associate is a positive, energetic and efficient individual who warmly welcomes and takes care of members. Qualifications: Willingness to learn. Candidates must be able to adapt to our exciting new fitness philosophy Motivation and drive Excellent customer service and sales skills  Job Requirements: Sell memberships...

  • Help Desk Technician

    Found in: Appcast Linkedin GBL C2 - 3 days ago


    Colorado Springs, United States Infojini Inc Full time

    Title- Technical Support Analyst Location: Colorado Springs, CO Duration- 6+ Months with high possibility of extensionJob Description The Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to...

  • Help Desk Technician

    Found in: Appcast US C2 - 3 days ago


    Colorado Springs, United States Infojini Inc Full time

    Title- Technical Support Analyst Location: Colorado Springs, CO Duration- 6+ Months with high possibility of extensionJob Description The Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to...


  • Colorado Springs, United States Infojini Inc Full time

    Title- Technical Support Analyst Location: Colorado Springs, CO Duration- 6+ Months with high possibility of extensionJob Description The Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to...

  • Service Desk Agent with Security Clearance

    Found in: Dice One Red US C2 - 8 hours ago


    Oak Ridge, United States SAIC Full time

    Description The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Selected candidates will have the following duties/responsibilities: * Provide prompt, courteous, and high-quality end user support services to DCSA out of Quantico Virginia...

  • Service Desk Manager with Security Clearance

    Found in: Dice One Red US C2 - 3 weeks ago


    Colorado Springs, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...


  • Colorado Springs, United States IMG Information Management Group, Inc. Full time

    Opportunity: Position Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May...


  • Colorado Springs, United States Aleut Federal LLC Full time

    ABOUT ALEUT FEDERAL At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise that aims to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our...

  • Service Desk Engineer with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago


    Colorado Springs, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Service Desk Engineer with Security Clearance

    Found in: Dice One Red US C2 - 3 weeks ago


    Colorado Springs, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Help Desk Specialist

    Found in: Appcast US C2 - 8 hours ago


    Colorado Springs, United States NS4 INC Full time

    Job Title: Help Desk SpecialistLocation: Peterson Space Force Base, OR Schriever Space Force Base, Colorado (Onsite work with some flexibility)Full-time job with salary and benefitsCertification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP) Responsibilities:Provides phone and in-person support to users in the...

  • Data Reviewer

    Found in: Resume Library US A2 - 1 day ago


    Wheat Ridge, Colorado, United States SGS Full time

    Job Description Please note - This position can be a remote opportunity.  There may be off shift schedules dependent on workload.   Our Wheat Ridge, CO laboratory is looking for a Data Reviewer to join their team!  The Data Reviewer is responsible for ensuring data is reviewed in a timely fashion after acquisition to ensure on-time delivery that meets...

  • Technical Analyst- Mortgage Lending or Junior

    Found in: Resume Library US A2 - 2 weeks ago


    Colorado Springs, Colorado, United States Ent Credit Union Full time

    Job Description The Technical Analyst-Mortgage Lending Junior position partners with the Mortgage Lending Management Team to manage mortgage Loan Origination Systems (LOS), mortgage loan Point of Sale systems (POS), associated applications, and reporting functions.  They are responsible to utilize all available resources to remain proficient and...

  • Service Desk Manager with Security Clearance

    Found in: Careerbuilder One Red US C2 - 7 days ago


    Colorado Springs, CO, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxyAs the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Front Desk Agent

    2 days ago


    Colorado Springs, United States Aimbridge Hospitality Full time

    Starting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Data Analyst II

    Found in: beBee S US - 3 weeks ago


    Denver, Colorado, United States NES Fircroft Remote Work Freelance Full time

    Job Description: Data Analyst Performs data collection, analysis, validation, and reporting. Designs, tests, and documents processes, SQL queries, and stored procedures. Extracts and analyzes data from various sources, including databases, manual files, and external websites. Responds to data inquiries from various groups within an organization. Creates and...

  • Call Center

    Found in: Resume Library US A2 - 2 weeks ago


    Colorado Springs, Colorado, United States Ent Credit Union Full time

    Job Description   THIS POSITION IS PROJECTED TO START ON 05/28/2024 AND REQUIRES 6 WEEKS OF MANDATORY PAID TRAINING AT OUR HEADQUARTERS IN COLORADO SPRINGS, COLORADO.   The Member Service Representative I/II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and...

  • Project Manager 2024-162-HAINC-CF

    Found in: Talent US C2 - 2 weeks ago


    Wheat Ridge, United States HukariAscendent Full time

    Job Description : HukariAscendent is a Woman-Owned, Small Business specializing in comprehensive engineering and technical support services associated with commercial nuclear power and Department of Energy (DOE) nuclear activities. We are seeking qualified candidates to perform the following: The Role will be responsible for driving a team...

  • Front Desk Agent

    2 days ago


    Colorado Springs, United States Courtyard Colorado Springs North Air Force Academy Full time

    The Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability.  The salary range for this position is $15.00 - $19.20 per hour based on previous work experience.Who Are...

  • Front Desk Agent

    7 days ago


    Colorado Springs, United States Courtyard Colorado Springs North Air Force Academy Full time

    Job DescriptionJob DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability.  The salary range for this position is $15.00 - $19.20 per hour based on...