IT Help Desk

Found in: Resume Library US A2 - 2 weeks ago

Chandler Arizona, United States BC Tech Pro Full time
Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

This is a full-time, onsite position. 

Benefits include Health, Dental Vision and 401k.

Pay starts at $21.00 per hour

Responsibilities:

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Provides support to client identified VIPs

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

Perform Install/Move/Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures.

Other duties or certifications may be assigned to meet business needs

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