Front Desk Agent
2 weeks ago
Compensation Type: Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
**Location**:
Residence Inn Chandler
200 N. Federal Street
Chandler, AZ 85226
Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
**Responsibilities**:
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.- Follow all cash handling and credit policies.- Be aware of all rates, packages and special promotions as listed in the Red Book.- Be familiar with all in-house groups.- Be aware of closed out and restricted dates.- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.- Be familiar with hospitality terminology.- Have knowledge of emergency procedures and assist as needed.- Handle check-ins and checkouts in a friendly, efficient and courteous manner.- Use proper two-way radio etiquette at all times when communicating with other employees.- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.- Be able to complete a bucket check, room rate verification report, and housekeeping report.- Balance and prepare individual paperwork for closing of shift according to hotel standards.- Maintain and market promotions and guest programs.- Maintain a clean work area.- Assist guests with safe deposit boxes.
Qualifications:
- College course work in related field helpful.- Experience in a hotel or a related field preferred.- High School diploma or equivalent required.- Computer experience required.- Customer Services experience preferred.- Maintain a warm and friendly demeanor at all times.- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.- Must be able to multitask and prioritize departmental functions to meet deadlines.- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.-
- Must be able to cross-train in other hotel related areas.- Must be able to maintain confidentiality of information.- Must be able to show initiative, including anticipating guest or operational needs.- Perform other duties as requested by management.
-
Front Desk Agent
5 days ago
Chandler, United States Hampton Inn Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Agent
3 days ago
Chandler, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
3 days ago
Chandler, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
16 hours ago
Chandler, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
1 day ago
Chandler, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Desk Agent
3 days ago
Chandler, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Desk Agent
3 days ago
Chandler, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Desk Agent
2 days ago
Chandler, United States Homewood Suites Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Agent
Found in: Resume Library US A2 - 3 days ago
Chandler, Arizona, United States Homewood Suites Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
Found in: Resume Library US A2 - 5 days ago
Chandler, Arizona, United States Hampton Inn Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
Found in: Resume Library US A2 - 2 weeks ago
Chandler, Arizona, United States Residence Inn Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Receptionist
6 days ago
Chandler, United States McCarthy Building Co Full timeMcCarthy Building Companies, Inc. is looking for a full-time Front Desk Receptionist position in Chandler, AZ. The position is responsible for greeting guests and directing visitor traffic in a friendly and positive manner. In addition, the Receptionist is responsible for various administrative tasks and office support. **Key Responsibilities &...
-
Front Desk Agent Full Time 3 to 11pm
3 days ago
Chandler, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent Full Time 3 to 11pm
3 days ago
Chandler, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Desk Agent Full Time 3 to 11pm
2 weeks ago
Chandler, United States SpringHill Suites Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Orthodontics Office Experience needed
3 weeks ago
Chandler, United States Blacker Orthodontics Full timeJob DescriptionJob DescriptionLooking for an energetic orthodontic front desk coordinator with a great personality and amazing communication skills to join our fantastic team. We are a high volume state of the art orthodontic practice with a tremendous focus on customer service.Duties include but not limited to: • Answering phone calls, scheduling new...
-
Front Office Supervisor
Found in: Talent US C2 - 3 weeks ago
Chandler, United States Peachtree Group Full timeThe Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to...
-
Front Desk Medical Assistant
2 weeks ago
Chandler, United States Vitality Natural Health Care Full timeJob DescriptionJob DescriptionJob SummaryNaturopathic Medical Clinic in Chandler is looking for a Front Desk Medical Assistant to join our team. Bilingual (English/Spanish) preferredWe are a busy holistic medical practice that treats a wide range of conditions, acute and chronic. We are looking for someone who is caring, compassionate, vibrant and willing to...
-
Front Office Coordinator
3 days ago
Chandler, United States Empower Physical Therapy Full timeEmpower Physical Therapy is a PT-led company in four states, focused on providing excellent patient care. Our purpose is strengthening lives through helping others. Empower's focus is making the patient experience unforgettable through personalized care and upholding our core values:Patients firstGrow with PurposeExcellence in ActionEnjoy the Journey!We are...
-
Front Office Coordinator
3 weeks ago
Chandler, United States Empower Physical Therapy Full timeJob DescriptionJob DescriptionEmpower Physical Therapy is a PT-led company in four states, focused on providing excellent patient care. Our purpose is strengthening lives through helping others. Empower’s focus is making the patient experience unforgettable through personalized care and upholding our core values:Patients firstGrow with PurposeExcellence...