Coffee Field Service Technician

3 weeks ago


Des Moines Iowa, United States Espresso Services Inc Intermix Beverage Full time
ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Intermix Beverage, our product division, was created to offer a full circle consumer experience. The goal is to help customers serve a high-quality and consistently prepared coffee beverage.

This role is responsible for performing installation, service repairs, and maintenance work on customer-owned and company-owned coffee equipment both at customer locations and in the shop. This position is also responsible for providing high-quality work and excellent customer service to ensure highly satisfied customers.

Position Responsibilities

The essential functions include, but are not limited to the following:

All equipment is tagged appropriately and check-in form is filled out

Ensure all jobs are completed in FieldAware

Communicate with customers on the status of their repairs

Communicate parts/supplies shortages to Parts Coordinator or their manager

Maintain cleanliness and organization of the shop

Required to take a turn in the after hours on call rotation

Ensure security of the facility

Assist service technicians with installations and parts delivery

Check-in with their manager at the beginning and end of each day

Minimum Qualifications (Knowledge, Skills, and Abilities)

Certification/Degree

High school diploma or general education degree (GED)

Skills

Valid driver's license with the ability to be insured

Time management

Customer service skills

Oral and written communication skills

Troubleshooting skills

Ability to be a team player

Knowledge

Strong computer aptitude, including experience Google Suite

Preferred Qualifications (Knowledge, Skills, and Abilities)

Working knowledge of multimeter

Vo-Tech school degree; or one to two years related experience and/or training with electrical and hydraulic systems; or equivalent combination of education and experience

ESI as an Employer

Pay range $18-$24/hr

Medical & dental insurance

Retirement account matching

Generous vacation policy & paid holidays

Company paid life insurance & long term disability

Our subsidized gym membership option

Ongoing career development & training

Educational assistance program which reimburses tuition expenses

Discounts on products

Thirty ($30) per pay period reimbursement for business related cell phone use.

Efficiency bonuses, which average an extra $2.00 per hour for technicians.



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