Conference Services Manager

Found in: Resume Library US A2 - 2 weeks ago

Heber City Utah, United States Black Rock Mountain Resort Full time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company

Location Description:
Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape

Overview:
We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Services Manager. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue.. This individual will work closely with the conference services team with a hands-on approach providing exceptional support and customer service to hotel and conference center guests and meeting planners.

If you have experience in planning and executing events at high volume conference center operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your role:

Is responsible for the achievement of budgeted banquet revenue inclusive of food, beverage, room rental, audio visual and misc. revenue.

Works closely with leadership to ensure group food and beverage contribution is in alignment with budgeted expectations

Provides daily direction and leadership to the conference service operations team.

Prepares operations team weekly schedule, yearly evaluations, approval of time off and monitors overtime and labor costs.

Participates in daily, weekly, and monthly meetings as required.

Works with the Banquet Manager to ensure all space is set up as required.

Ensures the setup of all conference rooms, ballrooms and pre-function space to include tables, chairs, audio-visual technology, pens, pads, waters, and food and beverage stations per the direction of the banquet event order

Ensures conference guests get proper support and setup of all technology needs.

Maintains all conference equipment ensuring maintenance checks and repairs are completed in a timely manner. Working directly with vendors and department Business Operations Manager on purchases.

Monitors work of vendors and external contractors to schedule setup of outside equipment for events and or scheduling repairs maintenance with vendors.

Makes sure conference service operations team follows all safety procedures in respect to the opening and closing of conference and banquet space each day.

Makes sure conference service operation team is providing service to straighten and tidy up conference space in use during scheduled lunches and guests break sessions.

Completes additional task that may be assigned by senior management.

Qualifications:
Essential job functions include but are not limited to the following: 

• Create detailed event orders and resumes to ensure all operational departments are provided accurate information in a timely manner. 
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up 
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame 
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated 
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments 
• Follow departmental policies and procedures 
• Follow all safety policies 
• Other duties as assigned

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