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Consumer Protection Compliance Manager

5 months ago

Oakland California, United States Block Full time
Job Description

We are looking for a Consumer Protection Compliance Program Manager to join Cash App and support the consumer protection program. You will be part of the Cash App Compliance team, and will report to the Consumer Protection Compliance Program Lead.  You will oversee systems, processes, and controls that support compliance with laws, rules, and regulations surrounding consumer protection and Cash App’s Lending Products including Cash App Borrow and Afterpay. The ideal candidate will have experience working closely with a cross-functional group of stakeholders managing an effective credit dispute and complaint oversight process.

You will: 

Manage the credit dispute oversight process for our Cash App Lending products, including dispute SLA reporting, dispute complaints analysis, and drive identified remediation

Work with cross-functional stakeholders to evaluate for consumer financial protection protection issues across Cash App Borrow and Afterpay

Represent compliance in cross-functional meetings with legal, business, operations, technology and other stakeholders

Provide guidance for compliance policies, procedures, and training

Oversee the resolution of identified issues as part of the issues management program

Provide support with action plans created as a result of examinations, audits, or internal testing

Work with the business and compliance colleagues to identify potential issues, trends and emerging risks