Club Operations Manager

3 weeks ago


Berkeley California, United States FAIRMONT Full time
Job Description

Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Support the Club Director, Spa Director & Assistant Director of Club in the overall management and strategic direction of the Club, assuming the responsibilities of the Assistant Director in their absence

Oversee the operations functions of the Club as well assist Spa when needed

Supervise all Club Associates including Club Supervisors and support Club Directors with their department colleagues and their business needs

Assist and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation

Ensure that monthly financial outlooks for all Club revenue streams are  on time, on target and accurate

Ensure schedules for colleagues are done timely within budgeted hours and schedule is compliant within Club & Spa scheduling rules ensuring meals are taken properly and overtime does not accrue

Ensure full compliance to Club & Spa operating controls

Actively involved in the recruitment  and professional development process of Club leadership positions

Responsible for overseeing hiring and training of all Club staff

Ensure all reviews for all departments are done in a timely manner

Maintain and improve SOP’s for all departments

Responsible for  maintaining the physical facilities at the highest level possible of cleanliness and function

Work closely with engineering to keep all facilities in working order including a PM program

Understand pool chemistry and  upkeep dynamics

Developing knowledge base for all Club & Spa disciplines and revenue streams by participating in and monitoring programs

Maintain inventory and ordering of supplies

Monitor performance and attendance of all Club & Spa colleagues

Attend departmental meetings

Oversee the ongoing daily standup meeting dynamics

Maintain a robust communication log

Responsible for managing the quality assurance of the commercial cleaners and third party equipment maintenance  vendors

Understand and maintain technology such as operating/PMS system of the Club along with support software and support all teams in software knowledge and skills

Provide exceptional service to members and guests alike

   Follow up directly on members comments and concerns and maintain a customer feedback program

Give prospective member tours in the absence or assistance to Membership Office.

Ensure the Club MOD program is comprehensive and effective

Enforce club rules and regulations

Administer a member retention program to improve customer satisfaction and loyalty

Assist with the marketing of the club product, internally and externally working closely with relative departments

Regularly participate in and oversee all activities and           events scheduled for members

Attend regularly scheduled managers' and staff meetings in the Club.

Attend company-wide, resort-wide meetings.

Follow department policies, procedures and service standards

Interact with guests in a friendly, service oriented manner.

Follow all safety policies

Follow department policies, procedures and service standards

Other duties as assigned



  • Berkeley, United States Fairmont Full time

    Job Description Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Support the Club Director, Spa Director & Assistant Director of Club in the overall management and strategic direction of the Club, assuming...


  • Berkeley, CA, United States Accor Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • California, United States Sky Mavis Full time

    About Arena Club: Arena Club, co-founded by 5x World Series Champion Derek Jeter and entrepreneur Brian Lee, is revolutionizing the collectibles industry with the launch of the first digital card show. By transforming the way collectors buy, sell, and trade sports cards and memorabilia, Arena Club is leading the industry into a new era. With transparent...


  • Berkeley, United States JCC Association Full time

    Principal Responsibilities: ABOUT THE JCC EAST BAY The JCC East Bay is a welcoming home for people of all ages and life stages. Inspired by Jewish values, culture, and tradition, we build interpersonal relationships, foster learning and curiosity, and offer accessible pathways to Jewish life. The JCC's core programs include early childhood...


  • Berkeley, United States Fairmont Full time

    Job Description This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational...

  • Operations Manager

    2 weeks ago


    Berkeley, United States Veo - Corporate Careers Full time

    **Company Overview**: At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly evolving and feature a range of vehicles - from pedal and electric bicycles, to standing and seated e-scooters, e-cargo bikes, and ADA...


  • California, United States MP Mine Operations LLC Full time

    Job Title:Mine/Crusher Operator(Operator 1, Operator 2, Trainee) Location:Mountain Pass, CADepartment/Group:Mining & GeologyPosition Type:Full TimeHourly/Salary:HourlyRegular/Temp:RegularExempt/Non-Exempt:Non-ExemptReports To:Supervisor - Mining and Ore DeliveryPosition Overview:MP Materials (NYSE: MP) is on a mission to restore the full rare earth supply...


  • Berkeley Heights, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and...


  • Berkeley, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionAt Clear Concepts Management, we're a passionate community of professionals dedicated to driving success and innovation. With a track record of excellence and a commitment to fostering talent, we provide a platform for individuals to grow, learn, and thrive in a dynamic business environment. We're thrilled to announce an...


  • Berkeley, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionJob description – Digital Operations Deployment Project Manager (BART) The Role:Manage deployment/installation projects – schedules, sub-contractors, client agencies, company resources, financial models and tracking Employ and manage project software and tools: eBuilder, PlanGrid, Smartsheet etc. along with best practice...


  • California, United States Tasting Room Expo Full time

    Position Summary: The Director of Tasting Room Operations provides leadership and engagement for Tasting Room Managers, hospitality team members, and guest service at Boisset properties. With innovation and a future-forward mindset, sales performance for all properties is a key focus in this position. The Director will collaborate with marketing and...


  • California, United States Tasting Room Expo Full time

    Position Summary: The Director of Tasting Room Operations provides leadership and engagement for Tasting Room Managers, hospitality team members, and guest service at Boisset properties. With innovation and a future-forward mindset, sales performance for all properties is a key focus in this position. The Director will collaborate with marketing and...


  • Berkeley Heights, United States Life Time Full time

    . **Position Summary** As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of presentation. **Job Duties and Responsibilities** - Maintains indoor and outdoor club cleanliness and safety by performing daily...


  • Berkeley, United States Marie Veronique Full time

    “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” - John Quincy Adams Marie Veronique is a dynamic, mission-driven organization that strives to be a genuine resource for skin health in Berkeley and beyond. We are growing rapidly and maturing quickly, and we need a real leader with experience in...


  • Berkeley, United States Marie Veronique Full time

    “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” - John Quincy Adams Marie Veronique is a dynamic, mission-driven organization that strives to be a genuine resource for skin health in Berkeley and beyond. We are growing rapidly and maturing quickly, and we need a real leader with experience in...

  • Car Wash Attendant

    60 minutes ago


    Berkeley, United States Solar Express Car Wash Full time

    Mission Solar Express Car Wash is the premier car wash facility in the Bay Area. We provide an exceptional exterior car wash, with an emphasis on dignity and respect. We efficiently wash cars in a safe, friendly, and professional manner. We ensure all customers are satisfied with both their wash and their washing experience. Company Description Solar...

  • General Manager

    1 week ago


    California, United States Eurest USA Full time

    As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000...

  • Operations Supervisor

    3 weeks ago


    Berkeley, United States VEO INC Full time

    Company Overview: At Veo, we're bringing the next generation of mobility sharing to cities and universities globally through electric bikes and scooters . We design and engineer our own vehicles, hardware, and software systems to provide a greener, healthier mode of transportation to make the communities we serve more sustainable and livable. Our mission is...


  • California, United States Verkada Full time

    Responsibilities: We are looking for an exceptional Finance Operations Manager to join our growing team. In this role, you will be responsible for scaling the revenue process from quote to cash including managing the Accounts Receivable (AR) team. The ideal candidate will be hard working, have an attention to detail, and can communicate well. Owner of the...


  • California, United States Verkada Full time

    Responsibilities: We are looking for an exceptional Finance Operations Manager to join our growing team. In this role, you will be responsible for scaling the revenue process from quote to cash including managing the Accounts Receivable (AR) team. The ideal candidate will be hard working, have an attention to detail, and can communicate well. Owner of the...