Chargeback Manager
Found in: Resume Library US A2 - 3 weeks ago
∙Manages the chargeback reconciliation process in SAP Vistex® for all manufacturer partners.
Responsibilities include ensuring accurate setup of all chargeback records, analyzing reports to
determine root cause of chargeback rejections/variances, ensuring appropriate action is taken to
prevent the issue(s) from reoccurring, and resubmitting chargebacks to our manufacturer
partners, as appropriate.
∙Ensures all reconciliations are completed in a timely manner to aid in meeting cash flow
requirements. Works closely with the Finance team to ensure accuracy of chargeback postings as
reconciliations are processed.
∙Develops and maintains documentation on all core processes related to chargeback submissions
and reconciliations.
∙Completes regular chargeback summary reports, focused on root cause of errors. Utilizes report
data to recommend process improvements to reduce the number of errors in initial chargeback
submissions.
∙Completes regular reconciliations of outgoing chargebacks to contracted sales. In the event of
missing chargebacks, identifies the root cause of the issue and takes appropriate corrective action
to ensure successful transmission of the chargeback(s) to the respective manufacturer.
∙Support the Contract & Pricing team to resolve issues associated with EDI chargeback
transmissions and coordinates with ITS to resolve.
∙Maintains communication with counterparts at each of the manufacturers, acting as our main
point of contact for all chargeback-related items.
Requirements
Experience:
Experience in healthcare industry, pharmaceuticals, or vaccines, with contracting
experience
Wholesaler/Distributor chargeback resolution
Soft skills:
Ability to work in a fast-paced environment and be agile/adaptable to changes.
Ability to prioritize and manage multiple projects, and effectively collaborate and
communicate with internal & external partners
Detail-oriented self-starter capable of owning initiatives from beginning to end
High level of personal and professional integrity with strong work ethic
2/3
Technical skills:
High attention to detail/accuracy.
Strong written/oral communication skills.
Systems: Microsoft Excel and Microsoft Word
Vistex in SAP Chargeback tool
Education: BA/BS Degree required (Business degree preferred)
Languages: English
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