IT Support Technician I
1 month ago
The IT Support Technician I will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.
The duties and responsibilities of this position shall consist of, but not be limited to, the following:
Build and validate standard system builds for PCs/Laptops/Handhelds, etc. and their associated hardware
Install, configure, and troubleshoot PCs/Laptops/Handhelds, etc. and their associated software
Patch and maintain end user devices according to patch and security policies with the JLBJ environment
Utilize and update enterprise ticketing system (Track-IT) to keep record of work assigned and maintain expected Problem/Service Level Agreements with the business and if necessary ensure timely escalation of client problems.
Perform level 1, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed.
Complete move, add and changes as requested by internal customers for end user compute devices and associated peripherals.
Respond to customer issues through email, chat, phone and in person requests
Maintain an inventory of all computers, monitors, printers, scanners, etc.
Track and maintain licenses in use and available for all end user devices
Provide input into the standard build image for leverage in building new end user compute devices
Follow identified incident and problem management procedures for use by the help desk
Provide input into training materials and procedures, and/or train users in the proper use of hardware and software.
Provide mentoring and training as required to PC Tech interns in order to strengthen their skills and advancement opportunities
Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff
Performs other duties and responsibilities as necessary.
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IT Support Technician I
1 month ago
Alpena, United States Jack Link's - Link Snacks, Inc. Full timeThe IT Support Technician I will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment. The duties and responsibilities of this position shall consist of, but not be limited to, the following Support Technician, Technician, IT, Support, Technical, Skills, Manufacturing, Technology
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IT Support Technician I
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Alpena, United States Jack Link's Beef Jerky Full timeJob Description The IT Support Technician I will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment. The duties and responsibilities of this position shall consist of, but not be limited to, the following: Build and validate standard system builds for PCs/Laptops/Handhelds, etc. and their...
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IT Support Technician I
2 weeks ago
Alpena, United States Jack Link's Beef Jerky Full timeJob Description Apply below after reading through all the details and supporting information regarding this job opportunity.The IT Support Technician I will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.The duties and responsibilities of this position shall consist of, but not be limited to,...
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IT Support Technician I
1 week ago
Alpena, United States Jack Link's Beef Jerky Full timeJob Description Apply below after reading through all the details and supporting information regarding this job opportunity.The IT Support Technician I will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.The duties and responsibilities of this position shall consist of, but not be limited to,...
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IT Support Technician I
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Alpena, United States Jack Link's Protein Snacks Full timeWhen it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack business, that's still proudly family owned and operated.We're a company built by...
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IT Support Technician I
1 week ago
Alpena, United States Jack Link's Protein Snacks Full timeWhen it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack business, that's still proudly family owned and operated.We're a company built by...
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