IT Support Technician I

3 weeks ago

Alpena, United States Jack Link's Protein Snacks Full time

When it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack business, that's still proudly family owned and operated.

We're a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey – whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It’s a journey we share with you. It’s the journey forward of our people, of our communities, of our category…with a reverence for quality and an irreverence for the status quo.

At Jack Link's Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World’s #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward. The Jack Link’s Protein Snacks portfolio of brands includes, Jack Link’s, Lorissa’s Kitchen, MATADOR Jerky, BiFi and Peperami.

Job Description

The IT Support Technician I will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.

The duties and responsibilities of this position shall consist of, but not be limited to, the following:

  • Build and validate standard system builds for PCs/Laptops/Handhelds, etc. and their associated hardware
  • Install, configure, and troubleshoot PCs/Laptops/Handhelds, etc. and their associated software
  • Patch and maintain end user devices according to patch and security policies with the JLBJ environment
  • Utilize and update enterprise ticketing system (Track-IT) to keep record of work assigned and maintain expected Problem/Service Level Agreements with the business and if necessary ensure timely escalation of client problems.
  • Perform level 1, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed.
  • Complete move, add and changes as requested by internal customers for end user compute devices and associated peripherals.
  • Respond to customer issues through email, chat, phone and in person requests
  • Maintain an inventory of all computers, monitors, printers, scanners, etc.
  • Track and maintain licenses in use and available for all end user devices
  • Provide input into the standard build image for leverage in building new end user compute devices
  • Follow identified incident and problem management procedures for use by the help desk
  • Provide input into training materials and procedures, and/or train users in the proper use of hardware and software.
  • Provide mentoring and training as required to PC Tech interns in order to strengthen their skills and advancement opportunities
  • Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff
  • Performs other duties and responsibilities as necessary.

Qualifications

Required Education

  • High School diploma or equivalent

Required Experience:

  • 1 year desktop support experience
  • Strong customer-service orientation.
  • Ability to effectively communicate technical information to non-technical personnel.
  • Able to read and understand technical manuals and procedural documentation.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Self-motivated and directed with keen attention to detail.
  • Knowledge of current technological developments and trends in industry.
  • Valid driver’s license and insurable.
  • Ability to travel to other plants

Preferred:

  • 2 year technical degree in computer science field
  • MCSA certification

REQUIRED SKILLS, KNOWLEDGE and ABILITIES:

  • Excellent verbal and written communication skills; must work effectively with all levels of management and team members
  • Must demonstrate effective leadership, problem solving, presentation, and employee motivational skills.
  • Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook.

Additional Information

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

Jack Link’s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:

Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit:

All your information will be kept confidential according to EEO guidelines.

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