Sales Associate

2 weeks ago

Chicago, United States PeakMade Full time

The Sales Associate will be responsible for assisting with sales, marketing and in various areas of operation as needed at University Center.

**Essential Duties & Responsibilities**:
**Sales of Conference Center, Conference Services, Individual and Group Housing Summer Leasing (70%)**:

- Develop and solicit business from industries with meeting and housing needs to secure the necessary advance bookings for a successful and profitable conference and housing operation
- Lease suites/apartments and sell the products and services of the property to prospects
- Accurately prepare and have a thorough knowledge of all lease and contract-related paperwork
- Utilize established sales and marketing strategies to increase property traffic and prospects (i.e. cold calling, site visits, referral solicitation, partner sponsorships, market research, etc.)
- Exercise judgement and work independently on decisions impacting contract negotiations and sales
- Maintain accurate prospect traffic and data for both conference and leasing; assist with other computer data entry as necessary
- Respond to leads, answer prospect calls and conduct property tours
- Assist with sales inquiries by describing meeting and housing services at University Center
- Collect deposits and/or fees associated with leases and contracts
- Maintain/Update the sales prospecting list and client event software system for frequent follow-ups with each client; contribute to the department's sales goals and client management protocols
- Greet meeting clients, monitor delivery of their expectations in collaboration with the conference services coordinator, and solicit new and repeat reservations
- Modify contracts as needed in advance of arrival and return to client s
- Review preliminary invoices to ensure proper client billing
- Assist with communication drafts, copywriting and editing as needed; review contract templates. standard letters and other client communications
- Know the facility and products including meeting room set-ups, dining/catering options, audio visual requirements, guest rooms/suites and all other available amenities, services and pricing
- Assist with completing annual competition survey and benchmarking
- Maintain an excellent customer service relationship by adhering to the Peak Science of Service Standards
- Assist with development of value-added services and pricing strategies
- Attend networking events, trade shows and client appreciation functions
- Explain and enforce University Center policies and procedures to clients and guests
- Additional tasks as assigned by the University Center leadership

**Marketing Support (15%)**
- Create and distribute direct mail pieces and solicit feedback from prospects/clients for event and promotion-specific initiatives
- Conduct market research for competitor analysis and new tradeshow participation
- Perform administrative tasks as needed

**Conference Center & Housing Operations (10%)**:

- Assist in the support of all facets of conference center and summer housing operation
- Problem-solve housing assignment conflicts brought forth by summer housing guests
- Monitor summer housing occupancy plan and calendars of academic residents
- Assist to ensure a smooth arrival and departure for all summer housing groups
- Efficient and prompt communication of any changes brought to your attention by client prior to arrival to the conference services operations staff (to be sure Event Orders are accurate)

**Staff Supervision (5%)**:
Assist the professional staff of Conference Chicago in delegating work:

- Student Conference Hosts
- Summer Conference Housing Intern Staff

**Minimum Position Qualifications**:

- Bachelor's Degree in Hospitality Management, Sales and Marketing or related field
- 1-3 years of event sales or related sales experience
- Illinois Real Estate Leasing Agent license, or willingness to obtain

**Education/Experience and Technical Requirements**:

- Previous experience in closing sales, negotiating contracts, and generating leads
- Previous experience in integrated marketing including event planning, copywriting, creative design/advertising, social media promotion strategy and outreach marketing.
- Previous hospitality experience in the Chicagoland area is a plus
- Ability to work a flexible schedule including some weekends and evenings as needed
- Excellent organizational, verbal, written, and interpersonal communication skills
- Knowledge of a conference facility including basic audio-visual equipment and operation
- Ability to multi-task and make decisions quickly in a fast-paced environment
- Proficient knowledge of Microsoft Office
- Flexible and capable of prioritizing tasks when working in a busy and changing environment
- Excellent customer service skills
- Ability to demonstrate strong problem-solving skills, good judgement and decision-making skills
- Ability to handle confidential matters in a professional manner

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