Director, UX Research

3 weeks ago

Chicago Illinois, United States McDonald's Corporation Full time
Job Description

The McDonalds Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and meaningful experience for customers and crew members around the world.

We are looking for a mixed-method research leader to oversee our UX Research function — bringing vision, empathy, and product experience to our growing function. Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Our research team tackles some of the most complex challenges to gain deeper insights into how people interact with our products. We work collaboratively to contribute new ideas to products that impact the experiences. The successful candidate has a proven track record of translating research into design and product decisions. It's not enough to answer interesting questions about user behavior; we’re focused on delivering impact. The successful candidate must be an expert researcher who can generate and socialize insights that impact the strategy and product roadmaps of complex and diverse products. The role also requires a proven track record of building and managing high-performing teams, with researchers of different disciplines. Candidates must be able to articulate the vision of the team to cross-functional partners and be a strong advocate for the role of research in product development.

CORE RESPONSIBILITIES

Your attention to detail is renowned, you’re rooted in data, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.

· Manage a research portfolio with broad scope in size and complexity

· Grow and lead a talented, diverse, inclusive team of UX Researchers who consistently contribute to the deliver high-quality products

· Collaborate closely with leaders in other functions (Product Management, Engineering, and Insights) to ensure that research within product areas are both planned well and hitting their goals

· Set the vision for how UX Research continues to be a trusted and strategic partner for important company, product, and design decisions

· Be a tireless advocate for research influence and research priorities

· Build a thriving culture where UX Researchers do high-quality work

· Influence and drive strategy within our Product Operating model

· Effectively diagnose and make recommendations to solve complex issues that may span multiple teams

· Communicate team purpose, contribution, and how it fits in with the broader mission of the company

· Form internal partnerships, influence, resolve conflict, build alignment, and work effectively across teams and disciplines throughout the company to execute on company strategy

· Proactively identify the largest problems impacting your team's execution and effectively resolve and manage dependencies

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