UX Researcher

1 month ago


Chicago, United States Collabera Full time

Description

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UX Researcher

Contract: Chicago, Illinois, US

Salary: $52.00 Per Hour

Job Code: 349847

End Date: 2024-06-27
Days Left: 24 days, 3 hours left

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Job Title: IT - UX Researcher

Duration: 12 Months

Location: Remote

What will I be doing?
  • As a Senior Experience Design (XD) Researcher, you will work in a human-centered design model to build an outstanding journey through every part of a guest's experience, from the time our guests dream of travel until their stay is complete and beyond.
  • We believe that design happens in many functions across our organization.
  • We deliver better experiences to our guests when working together to build, test, and learn, focusing on user outcomes.
More specifically, you will:
  • Represent the customer within the team; this includes supporting and validating big-picture, 40,000-foot concepts to ground-level implementation without missing a beat
  • Lead all aspects of evaluative and generative research through qualitative methodologies including by not limited to testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, etc.
  • Capture customer perception using accurate research methodologies in a lean fashion while remaining objective in representing findings
  • Complete small- to medium-sized qualitative studies with customers of our digital products by collecting requirements, planning, designing, crafting, launching the studies, and reporting on findings
  • Support multi-functional teams who work in a human-centered design model, focusing on the customer and providing feedback that will aid the business, UX, design, and other groups in creating optimized products
  • Work with product teams to understand needs and requirements
  • Design customer-appropriate qualitative research study scripts/questionnaires
  • Apply knowledge of research techniques to advise study design, scriptwriting, etc.
  • Analyze feedback and summarize findings for the team
  • Work with the rest of the Experience Design team to ensure research findings are shared and incorporated into other initiatives
  • Know the latest on emerging research technologies and find opportunities
What are we looking for?
  • You will need to have a steadfast curiosity for discovering customer problem areas, motivations, and thinking styles
  • Experience in research, customer perception, analysis, and customer feedback listening tools, preferably within a human-centered questionnaire/scripts design or agile environment
  • Experience designing customer research questionnaires/scripts
  • Ability to adapt to changes in study schedule and scope
  • Creative problem-solving skills; Excellent verbal and visual communication skills
  • Must be detail focused with excellent organizational skills and have the ability to prioritize, show initiative and respond quickly in a fast-paced, agile environment
  • Must thrive in a collaborative work environment and can seek input from other team members
  • Proven command of MS PowerPoint and other presentation tools
  • Digitally and technically curious and savvy. Self-starter; proactive; motivated
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
  • Three (3) years of overall professional work experience
  • Two (2) years of user experience (UX) research experience
  • Experience with Agile various research methodologies
  • Experience with UserTesting.com or digital user research collection
  • Experience in research moderation/facilitation
  • Experience in questionnaire design/development
  • Ability to travel up to 10%
Job Requirement
  • UX
  • User Experience
  • Agile
  • Customer Satisfaction
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Aryan Tiwari
  • aryan.tiwari@collabera.com


Apply Now
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