Pat Food Hosp Attend/Train Ld
Found in: Resume Library US A2 - 2 weeks ago
The Patient Food Hospitality Attendant Training Lead is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.
Responsibilities:
Essential Functions
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team
members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms.
• Responsible for conducting training sessions of approved educational material to all pertinent team members.
• Provides instruction to new hospitality team members in various areas by demonstrating technical skills, including delivery and collection of patient meal trays, processing guest trays, reviewing patient meal selections and customer service techniques.
• Training includes proper meal delivery, isolation precautions, customer interaction, and service recovery.
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms..
• Coordinates operation of patient services on a daily basis.
• Responds to patient complaints and follows up with appropriate supervisor or manager.
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Qualifications:
Education/Training
Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple
correspondence. Ability to respond to common inquiries or complaints from customers.
Licensure/Certification
None.
Experience
One (1) year food service experience required.
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