Technical Consultant

Found in: Resume Library US A2 - 2 weeks ago


Jacksonville Florida, United States Intercontinental Exchange Holdings, Inc. Full time
Overview:
Job Purpose

 

The Technical Consultant for ICE Mortgage Technology’s Data & Document Automation (DDA) solution will participate in the project lifecycle by understanding client business and technical requirements, developing solutions, configuring, and testing.  Core responsibilities will include interfacing directly with Product & Engineering teams to ensure that client sites are provisioned properly, advising on best practices of API’s & data, configuring connection between Encompass & DDA, and supporting custom integrations between the DDA Automation and 3rd party systems. 

 

Responsibilities

Perform delivery activities such DDA site provisioning and smoke testing

Support Project Delivery team on technical expertise regarding platform architecture

Troubleshoot product defects and help identify a solution or root cause

Provide knowledge around ICE product features and functions and make necessary best practice recommendations

Interact with client and demonstrate understanding of their business and technical needs

Facilitate sessions and drive consensus on approach and best practice technical solutions for ICE products

Conduct testing and training with client users

Work closely with the client’s project team, project team members, and internal resources such as product management, engineering, and technical support

Knowledge and Experience:

3+ years of experience in technical consulting

Mortgage Industry operational and/or mortgage underwriting experience is a plus.

Knowledge or support of loan origination solutions

Technical skills may include knowledge in XML, RPA Scripts, C#, Visual Basic, .Net Framework, SQL, JavaScript, Process Builder, Encompass Doc Solutions (EDS), TPO Portal, Encompass Web, Input Form Builder, SDLC

Must have excellent communication and writing skills

Excellent at understanding the problem before solving

Ability to troubleshoot and establish a root cause prior to providing solution

Manage time and deadlines

Work in a cross-team collaboration model

Willingness to travel to client sites as needed

 

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.   



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