End User Support Technician
Found in: Resume Library US A2 - 6 days ago
THE ROLE
At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.
The Position: The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and Level I- III service desk support. There will be daily interaction with end users and excellent communication skills are required. This position is located at our (Jonesboro, AR) manufacturing facility. This position will provide local on-site support as well as remote support for our other facilities. It will also require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements.
Responsibilities:
WHAT YOU’LL DO
Level I
Provide support for office and manufacturing hardware.
Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
Provide level I customer service support via phone and remote access.
Must be able take direction from management and accomplish tasks with minimal supervision.
Other duties as assigned.
Level II
Must be able to multi-task in a fast-paced environment.
Must be able to communicate and interact with end users and other IT staff.
Must be able take direction from management and accomplish tasks with minimal supervision.
Must be comfortable working in office and manufacturing environments.
Provide level II customer service support via phone and remote access.
Other duties as assigned.
Level III
Higher degree of capability and proficiency in all aspects of performance as compared to End User Support Technician II.
Provide level III customer service support via phone and remote access.
Other duties as assigned.
Qualifications:
YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)
Education: bachelor’s degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
Years of Experience: 2+
Skills
Proficient in PC installation, upgrades, and repair
Proficient in Windows and Microsoft Office
Excellent troubleshooting and communication skills
Good understanding of server and networking technology
Travel: 25%
PHYSICAL/MENTAL REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
Work environment: The noise level in the work environment is usually minimal to moderate.
ABOUT GREAT DANE
With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.
WHY WORK FOR US?
Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.
Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.
BENEFITS OVERVIEW
Competitive compensation
Benefits, including but not limited to dental, vision, and medical with employer contributions
Retirement programs, including a Pension Plan and 401(k) Plan with employer match
Tuition Reimbursement
Paid holidays and vacation
And more
Great Dane is an Equal Opportunity Employer
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