Internship- Operations Performance Management

4 weeks ago


Livonia Michigan, United States AAA Life Insurance Company Full time
Overview:
The New Business Operations team is seeking a 2024 intern to assist in a Performance Management project. The objective of this project is to evaluate and design comprehensive metrics for performance evaluation in our new policy administration system that management can use to forecast staffing, monitor efficiencies and coach associates towards growth. This project will require the intern to collaborate with other data and analytics teams and leaders in the department to gather data and develop performance reporting and staffing metrics that transition from our current metrics to our future state as we transition work into our new platform.

Responsibilities:
Research data and historic performance metrics

Collect and analyze data from our legacy system 

Analyze available data in our new platform

Develop performance metrics that accurately reflects the level of performance while working in both legacy platform and our new platform 

Provide a transition plan to the new performance metrics

Train leadership on utilizing the performance metrics

Qualifications:
Rising College Junior and above; (1st year Graduate students are also welcome) 

Enrollment in a Data and Analytics program or a Business program with a focus on operations or analytics.



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