One Stop Site Administrator

2 weeks ago


Harrisburg Pennsylvania, United States Equus Full time
Job Description

Conducts continuous improvement evaluations to assess and respond to the workforce and economic development needs and expectations of local businesses and the community

Analyzes and reports using collected data on customer flow, delivery of services, and operational success and areas of opportunities through continuous improvement efforts  

Develops and/or maintains a means of receiving internal and external customer feedback and addressing customer complaints in an efficient and timely manner

Establishes and communicates specific and measurable performance standards in conjunction with the Operator and input from site staff

Implements an action plan that is developed in conjunction with the One Stop Operator that supports Fiscal Agent’s strategic plan and meets the needs and expectations of all key stakeholders

Develops and maintains effective relationships with local entities business and industry partners, educators and other community leaders that enhance services

Assists in the coordination of appropriate community outreach and marketing efforts to attract new customers

Provides day-to-day functional supervision over all staff to fulfill operational functions and service delivery within funding streams, collective bargaining agreements and governmental regulations. Assigns staff to work stations to provide linkage between customers and service requests

Serves as chair for a cross-partner business services team comprised of staff from partner organizations and assign incoming referrals to reduce and eliminate duplication of services

Oversees fiscal management of the site in collaboration with Operator and Fiscal Agent; recommends budget changes based on analysis of expenditures, data trends, and service projections

Evaluates and assesses to recommend operational needs of career centers; collaborate with Operator, partners, and Fiscal Agent to develop and monitor resource sharing agreement (RSA) and budget (RSAB)

Researches other funding sources for additional revenue to reduce partner costs and/or expand services

Maintains thorough knowledge and understanding of terms of building lease to ensure compliance and acts as liaison to landlord

Assesses the service delivery needs to determine workforce requirements and coordinates with the Operator to address identified staffing needs

Assesses and ensures adequate inventory of equipment, tools, materials and supplies; Ensures accountability for expenditures made with federal, state and local funds

Ensures that all equipment, etc. is installed properly, is operational and is maintained in a manner that meets appropriate safety and regulatory standards (EEO, ADA, OSHA, etc.)



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