LIS Workflow Specialist

Found in: Resume Library US A2 - 1 week ago


Bethesda Maryland, United States Privia Health Full time
Job Description

The LIS Workflow Specialist is a key contributor on our Ancillary Services team to successfully optimize lab workflows within the physician practices participating with Privia’s physician office lab (POL), and other ancillary offerings. Oversee functions of lab operations that includes staff draw, In-Office Phlebotomy and Patient Service Centers (PSCs).  A liaison between the POL and our physician office staff and reference lab phlebotomy supervisors, this role will ensure an efficient and standardized practice is adhered to at all physician practice locations.  This individual will also be responsible for supporting operations and ancillary services at the PMG Mid-Atlantic Lab to drive overall results. Problem resolution with issues including but not limited to: phlebotomy and swab collecting staff, specimen tracking, specimen resolution, Logistics Couriers and Customer Service

 

Primary Job Duties: 

Provide training and coaching for a team of phlebotomy supervisors working in physician practices and Patient Service Centers

Monitor monthly productivity and report any deviations as necessary

Communicate effectively to internal and external customers including physician office office staff, phlebotomy and PSC supervisors and management

Provide exceptional customer service to all patients and clients

Support the set-up of phlebotomy services in physician practices and PSCs

Provide resolution of any patient or client issues

Investigates/resolves and responds to customer complaints appropriately and effectively

Support customer service inquiries from physician practices

Support reconciliation processes of PMG lab team

Travel to additional sites as necessary

Other 

Demonstrate strategic thinking skills and assess situations carefully; delivering scalable recommendations and results.

Develop presentation and general communication materials through the use of e-mail, powerpoint, etc.

Present information, both in person and remotely, to audiences ranging from individuals to small and large groups.

Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.

Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements, and where applicable, ensures all Federal, State & local licensure requirements are met

 

 


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