Senior Manager of Operations Training

3 weeks ago


Orlando Florida, United States Westgate Resorts Full time
Job Description

The Senior Operations Training Manager plays a leading strategic role in the training and development department and is responsible for the management of course and content development, training delivery processes, the management of resources to deliver the content and ongoing performance management to ensure training is efficient and effective. Training types include instructor led (ILT), online, and blended.

Essential Duties & Responsibilities include the following, and other duties may be assigned.

Provide strategic direction and solutions that help to support Westgate’s long term performance management strategy.

Work collaboratively with Resort Operations, Corporate Operations, and Timeshare Sales leadership to ensure training programs and processes are aligned with critical business priorities and to create a positive end to end experience for all Westgate team members

Implement quality control and continual improvement processes to maintain training content and delivery mechanisms that represents Westgate’s quality standards

Work with leadership stakeholders to assess, evaluate and prioritize overall manager/leader development needs.

Educating stakeholders on training benefits/requirements and availability of that training

Build and manage a repository of interactive training techniques/resources used by operations and field trainers

Evaluate, redevelop, and maintain talent onboarding programs as needed

Conduct train-the-trainer sessions and structured learning experiences

Assess training effectiveness and conduct program evaluations

Supervisory Responsibilities 

Hire and oversee training specialists

Set performance expectations and measure contributions objectively

Provide a roadmap for employee development and career planning

Establish and monitor training schedules



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