Dental Call Center Representative

4 weeks ago

Lexington Kentucky, United States PepperPointe Partnerships Full time
The Opportunity :

 

PepperPointe is looking for individuals who are excited by, and thrive in, an environment of impactful change. Our team spirit is evident every day, and we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other.

 

If you are determined, solutions-oriented, collaborative, and committed to excellence, then we would love to have you join our organization as we work to make a positive impact in the communities we serve.

 

The Concierge Call Center is seeking a Full-Time agent to join our staff of professionals Come join us in our new location in Beaumont Centre Circle and be a part of our growing team

A Day In The Life Of :
Receive inbound calls from orthodontic patients- in a high call volume setting.

Professionally communicate with patients and orthodontic teams, in various office locations

Schedule appointments for new and existing patients

Collect new patient information and track in office management system, with accuracy.

Resolve patient inquiries/concerns regarding orthodontic treatment.

What You'll Bring To The Table :
Alignment with PepperPointe’s core values:

Fearlessly chasing the challenge

Relentlessly pursuing results

Humbly serving with tenacity

Working with an uncompromising commitment to honesty

Advanced communication skills

Possesses a professional phone voice that is upbeat and conveys a service oriented attitude.

Concierge/customer service experience

Strong ability to listen carefully to patients while finding solutions to meet their needs.

Must be detail oriented with excellent organizational skills

Ability to remain focused and self-motivated in a fast-paced environment

Conflict resolution skills with a solution focused mindset

Energetic, ambitious and dependable

What We’ll Offer: 

Full-time, hourly position

Hourly pay, starting at $15.00 (based on experience)

Medical, dental, and vision benefits

401K with company match

A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

On-site Parking

1 hour lunch

Conveniently located adjacent to a childcare center

Near plenty of restaurants for lunch options

7:30am- 5:30pm work schedule, 4 days a week (with rotating days off)

Fun environment focused on customer service and patients needs for an Orthodontic Practice

Tenured staff with years of experience (to support on the job training)

Competitive pay and benefits (direct deposit and no delay in getting the first paycheck)

 

About PepperPointe Partnerships

 

PepperPointe Partnerships is a dental service organization (DSO) with an innovative approach to pro-actively address the challenges and industry changes practitioners face, create efficiencies at the practice level and provide support with non-clinical tasks, allowing practitioners to focus on providing excellent patient care. PepperPointe seeks to redefine what it means to be a DSO by fully leveraging the strengths and culture of doctor-owned dental practices, and a growth strategy for greater synergy and protection among all dental practitioners. Through the PepperPointe platform, we offer maintained doctor ownership, a collaborative network of doctors and help clinical teams achieve the greatest success in providing excellent patient care. PepperPointe offers doctors an optimal exit and entry strategy, with partnership opportunities for every career stage, to help preserve and extend the practice legacy, and do so on their terms. 

 

Our professionally managed services include comprehensive training, ongoing growth opportunities, recruiting, marketing and business development, information technology, accounting and finance, procurement, billing and collections, and compliance support.

 

PepperPointe is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

 

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