SME Computer User Support Specialist

2 weeks ago

Concord Massachusetts, United States Cayuse Shared Services Full time
Overview:
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities:
On-site facilitation of PC Tech workload

 Escalation of IT support issues/tickets as needed

 Point of contact for VIP IT support

 ITC/OO notification of outages/policies/ procedures

 Liaison for Mettel/NOSC in support of site outages

 Facilitation of circuit testing and turn up (TTU)

 Coordination of response for scheduled /unscheduled power outage

 Other duties as assigned.

Qualifications:
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined   education.

8+ years of professional, applicable experience.

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA- Security certifications).

 Experience supporting Windows 10, and MS Office 2013.

 Experience using ServiceNow or a similar ticketing system.

Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Knowledge of Lifecycle Replacement of Equipment

Ability obtain and maintain Public Trust.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

 

Minimum Skills:

Strong analytical and follow through skills.

Strong verbal and written communications skills.

Ability to work well independently on defined tasks.

Ability to work well as part of a team.

High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

 

Preferred Qualifications:

Prior USACE experience

Experience working in a DoD environment

Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices

Experience supporting Office 365

Experience supporting Windows 11

Pay Range:
USD $47.00 - USD $57.00 /Hr.

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