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MES and Quality Systems Support Specialist
4 months ago
### Job Description (JD) Example for L1 Support Technician – PharmaSuite MES with MQuEST Integration
*Job Title*: L1 Support Technician – PharmaSuite MES and MQuEST Integration
*Job Type*: Full-Time
*Job Summary*:
We are seeking a motivated and detail-oriented L1 Support Technician to join our team. The ideal candidate will provide first-level technical support for our Rockwell PharmaSuite MES system and its integration with MQuEST. This role requires strong technical skills, excellent customer service abilities, and a basic understanding of pharmaceutical manufacturing processes and quality management systems.
*Key Responsibilities*:
- Respond to user queries and support requests related to PharmaSuite MES and MQuEST.
- Perform initial troubleshooting and diagnosis of issues in both systems.
- Document and track incidents in the ticketing system, ensuring accurate and detailed records.
- Monitor system performance and conduct routine maintenance tasks.
- Manage user accounts, roles, and permissions within PharmaSuite and MQuEST.
- Assist with minor configuration changes under the supervision of higher-level support or system administrators.
- Conduct basic training sessions for new users on PharmaSuite and MQuEST functionalities.
- Maintain and update internal documentation and knowledge base articles.
- Collaborate with IT, MES, and Quality teams to resolve issues and implement improvements.
- Ensure compliance with GMP and regulatory requirements in all activities.
- Participate in preparing for and supporting audits related to PharmaSuite and MQuEST operations.
*Required Skills and Qualifications*:
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Basic understanding of Rockwell PharmaSuite MES and MQuEST or similar MES and Quality Execution Systems.
- Familiarity with operating systems (Windows/Linux) and basic networking concepts.
- Knowledge of SQL and database management principles.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Basic understanding of pharmaceutical manufacturing processes and regulatory requirements (e.g., FDA 21 CFR Part 11).
*Preferred Qualifications*:
- Prior experience in an MES or Quality System support role within the pharmaceutical industry.
- Experience with ticketing systems and remote support tools.
- Familiarity with ERP and LIMS integration.
*Working Conditions*:
- On-site position with occasional off-hours support as needed.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
*Application Process*:
Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience relevant to this position.
By integrating MQuEST with PharmaSuite MES, organizations can achieve a more cohesive and efficient approach to managing both manufacturing and quality processes, ensuring higher product quality and compliance with regulatory standards.
