Business Process Analyst

2 weeks ago


La Vergne Tennessee, United States Ingram Content Group Full time
Job Description

is hiring for a Business Process Analyst to contribute to our team in LaVergne, TN just outside Nashville.  In this role, you will ensure that processes and systems established within the Commercial Group are flexible and scalable to support ICG’s changing needs.  You’ll work with business leaders to understand business needs and develops and implements processes to support those needs. You will also use research, documentation, and in-depth analysis, to maintain a deep understanding of current systems and processes; making recommendations and providing support for how they can be improved. In addition, you’ll manage the projects for implementation of process and system improvements.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you

Required Qualifications:

Bachelor’s Degree OR year for year directly related experience

2 years’ business analysis or processes experience using a variety of analytical tools

Preferred Skills:

Advanced EXCEL skills, including data manipulation/design, charts, formulas, and pivot tables

Familiarity with analysis/visualization tools such Looker, Qlik, or Tableau

Ability to analyze large amounts of data and draw conclusions from it

Ability to provide BI team with actionable business requirements

Key Responsibilities:

Evaluates proposed or existing business systems and processes, identifies inefficiencies, and recommends and implements improvements.

Partners with other departments to understand current Ingram policies and business practices, including pricing and order management. 

Gathers, analyzes, and interprets data to understand how systems are being used and develop and recommend solutions and/or improvements.

Acts as a liaison and collaborates with customers, internal users, developers, and other stakeholders to understand their needs; ensuring all both their needs and ICG needs are met.

Manages assigned projects from planning through to completion to include scheduling meetings, setting deadlines and assigning work.

Utilizes internal tools and order data analysis to identify opportunities for improvement with wholesale customer order settings and catalog feeds



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