IT Service Delivery Lead
2 weeks ago
RMC is hiring an IT Service Delivery Lead to support NSWC Crane. The ideal candidate will have a variety of experience providing Information Assurance and Cybersecurity solutions for customers across the DoD.
Job Details:
The Service Delivery Lead will be responsible for leading the ACTR Team, which includes staff oversight and management, schedule management, ticket tracking, assignment of tasks, and task follow-up.
Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, upcoming mobile device refresh, SIPR Kiosk Refresh, and facility SIPR capability expansion.
Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests.
Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email
Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
Maintains logs and other documentation for analyses.
Provides support with Flank Speed questions and troubleshoots problems
Delegate tasks and set deadlines
Oversee day to day operations
Monitor team performance and report on metrics
Requirements
Required Skills:
Five (5) years of full-time professional experience leading Service Desk, Service Delivery, or Tier 1-2 Technical Teams
CompTIA Security + or equivalent
Active Secret Clearance
Preferred Skills:
Computing Environment Certification
Microsoft 365 experience is preferred; Flank Speed experience
Mobile device experience
Asset Management experience
Tier 1 helpdesk experience
Benefits
At RMC, we're committed to your career growth RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience and certifications that will take your career to the next level. RMC also offers high-quality, low-deductible healthcare plans and a competitive 401K package.
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