Operations Manager, Run of Show
3 weeks ago
Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit .
WHO YOU ARE
Someone who is highly organized
Someone who is able to juggle multiple things at once
Someone who is reliable and has a “no task too small” attitude
Someone who can keep calm under high pressure situations
ABOUT THE ROLE
The Run of Show Manager, Operations, supports the operations management team, playing a key role in the success of each event. This position is responsible for overall venue management during run-of-show and its respective employees, including: facilities, coat check, box office, operations administration, guest relations, door staff, security, and guest experience.
ESSENTIAL ROLES & RESPONSIBILITIES
Reports to the Director of Operations
Perform and prioritize assigned duties however necessary to support venue operations and overall business objectives and goals
Advances departmental needs, including logistical items with facilities, staff meal tickets, guest drink tickets, etc
Ensure all employees have the necessary tools and information needed to perform their duties for each event
Manage all ROS operations, ensuring the safety and security of employees and guests are held to the highest standards and reporting and/or rectifying any issues, concerns, R&M needs, necessary cleaning, employee breaks, etc in a timely manner
Develop strategies and methods to increase overall processing and performance of an event or future events
Organize workflow, traffic flow, etc, as needed, to maintain safety and efficiency
Provide feedback, coaching, and counseling, when appropriate
GENERAL DUTIES & RESPONSIBILITIES
All managers are responsible for providing necessary support and actions to ensure the safety and security of the venue, its staff, and guests
Pre-event walkthrough:
Appropriate signage is posted around the venue; coordinates with operations admin for missing or damage signs
All floors are clear of debris, any safety hazards are remedied immediately
Security items are in place, including pass sheets in appropriate locations and security signage posted; stanchions and barricades for crowd control, smoking section, and any other restricted area are appropriately located
Radio communication systems are functioning and all necessary equipment has been distributed to essential personnel
Checks for lighting concerns, door maintenance, and any unexpected R&M issues that need to be addressed prior to doors
Leads pre-shift meetings
During ROS:
Manages employee breaks
Sweeps venue for medical and security calls
Ensures operations at all points of entry are running smoothly
Ensures coat check is running smoothly, assisting coat check staff, as necessary
Assesses lines throughout the event, restructuring as needed for efficiency, safety, and security
Post-Show
Shuts down AC/heating systems and checks all fire points
Ensures patrons have exited the venue; all areas are shut down and closed/locked up properly
Completes End of Day Report
Fills out any necessary incident reports
QUALIFICATIONS
3-4 years working service in venues, stadiums, arenas, hospitality industry, or equivalent
1 year management experience required
Experience working in high-volume, fast-paced environments, a must
Positive, upbeat leadership style; able to problem solve under pressure while maintaining high degree of professionalism
Required proficiency in the Google Workspace suite, and its applications such asDocs, Sheets, Slides, Gmail, Drive- including Shared Drives, and Google Groups for seamless team communication. Basic training is provided to ensure effective utilization of these tools for collaboration, communication, and document management.
PHYSICAL REQUIREMENTS
Must be able to work long shifts, including overnight
Must be able to lift 40lb
Must be able to work standing for extended periods
COMPENSATION
The hourly rate for this position is $30-35
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