Operations Manager, Run of Show

4 weeks ago

New York, United States Avant Gardner Full time
Job DescriptionJob Description

WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE

  • Someone who is highly organized
  • Someone who is able to juggle multiple things at once
  • Someone who is reliable and has a “no task too small” attitude
  • Someone who can keep calm under high pressure situations

ABOUT THE ROLE

The Run of Show Manager, Operations, supports the operations management team, playing a key role in the success of each event. This position is responsible for overall venue management during run-of-show and its respective employees, including: facilities, coat check, box office, operations administration, guest relations, door staff, security, and guest experience.

ESSENTIAL ROLES & RESPONSIBILITIES

  • Reports to the Director of Operations
  • Perform and prioritize assigned duties however necessary to support venue operations and overall business objectives and goals
  • Advances departmental needs, including logistical items with facilities, staff meal tickets, guest drink tickets, etc
  • Ensure all employees have the necessary tools and information needed to perform their duties for each event
  • Manage all ROS operations, ensuring the safety and security of employees and guests are held to the highest standards and reporting and/or rectifying any issues, concerns, R&M needs, necessary cleaning, employee breaks, etc in a timely manner
  • Develop strategies and methods to increase overall processing and performance of an event or future events
  • Organize workflow, traffic flow, etc, as needed, to maintain safety and efficiency
  • Provide feedback, coaching, and counseling, when appropriate

GENERAL DUTIES & RESPONSIBILITIES

  • All managers are responsible for providing necessary support and actions to ensure the safety and security of the venue, its staff, and guests
  • Pre-event walkthrough:
    • Appropriate signage is posted around the venue; coordinates with operations admin for missing or damage signs
    • All floors are clear of debris, any safety hazards are remedied immediately
    • Security items are in place, including pass sheets in appropriate locations and security signage posted; stanchions and barricades for crowd control, smoking section, and any other restricted area are appropriately located
    • Radio communication systems are functioning and all necessary equipment has been distributed to essential personnel
    • Checks for lighting concerns, door maintenance, and any unexpected R&M issues that need to be addressed prior to doors
    • Leads pre-shift meetings
  • During ROS:
    • Manages employee breaks
    • Sweeps venue for medical and security calls
    • Ensures operations at all points of entry are running smoothly
    • Ensures coat check is running smoothly, assisting coat check staff, as necessary
    • Assesses lines throughout the event, restructuring as needed for efficiency, safety, and security
  • Post-Show
    • Shuts down AC/heating systems and checks all fire points
    • Ensures patrons have exited the venue; all areas are shut down and closed/locked up properly
    • Completes End of Day Report
    • Fills out any necessary incident reports

QUALIFICATIONS

  • 3-4 years working service in venues, stadiums, arenas, hospitality industry, or equivalent
  • 1 year management experience required
  • Experience working in high-volume, fast-paced environments, a must
  • Positive, upbeat leadership style; able to problem solve under pressure while maintaining high degree of professionalism
  • Required proficiency in the Google Workspace suite, and its applications such asDocs, Sheets, Slides, Gmail, Drive- including Shared Drives, and Google Groups for seamless team communication. Basic training is provided to ensure effective utilization of these tools for collaboration, communication, and document management.

PHYSICAL REQUIREMENTS

  • Must be able to work long shifts, including overnight
  • Must be able to lift 40lb
  • Must be able to work standing for extended periods

COMPENSATION

The hourly rate for this position is $30-35

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