Desktop Technician

3 weeks ago

Fort Lauderdale Florida, United States AutoNation Headquarters Full time
Overview:
Position Summary:

 

The AutoNation HQ Desktop Support team provides world class service and desk side support to all internal corporate associates. The Desktop Support Technician will be taking receipt of escalated service desk support requests and troubleshooting them, documenting, analyzing, and resolving these requests.

 

Organizational Relationships:

 

Directly reports to Manager, Client Architecture / Desktop Support. Interacts with most, if not all, other IT departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with Facilities for placement of employees and computer equipment and Executive Support.

 

Job Responsibilities:

Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications.

Set up new hire equipment for HQ employees, ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration.

Respond to tickets and resolve issues in a proactive manner, including escalations.

Perform on-site and remote technical support for all HQ associates.

Follow organizational guidelines for tracking inventory of all hardware and software resources.

Software deployment.

Mobile Device Management support for HQ associates

Incident Queue administration (escalation, assignment, & organization).

Executive Support

AV Support

Shipping equipment to HQ remote hires.

VDI Support (Is a Plus)

 

Qualifications:

Ability to multi-task and prioritize workload efficiently and effectively.

Familiar with MS O365

Exceptional listening skills

Excellent oral and written communication skills

Ability to carry out the day-to-day functions of their job description independently

Ability to communicate clearly and succinctly.

Ability to compose grammatically correct, concise, and accurate notes.

Ability to work under pressure in a fast-paced environment

Experience in trouble shooting Windows 10/11

AV Support experience

Excellent verbal/written communication and interpersonal skills.

Valid in-state driver's license and have maintained an acceptable, safe driving record.

Physical Requirements:

•       Must be able to lift 30 pounds.

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