Support Services Manager

2 weeks ago

Atlanta Georgia, United States AIDS Healthcare Foundation Full time
Overview:
Join the Team – Make A Difference Work at AID Atlanta, an affiliate of AHF.

 

AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.

Today, AID Atlanta offers a broad range of services and has grown to be the most comprehensive AIDS service organization in the Southeast.  AID Atlanta currently offers HIV/AIDS prevention and care services, including (but not limited to) Primary Care, HIV/STD Screening, PrEP, Community HIV Prevention Programs, Linkage Services, Case Management, and a state-wide Information Hotline.

The mission of AID Atlanta is to reduce new HIV infections and improve the quality of life of its clients by breaking barriers and building community.

AID Atlanta’s core values:

Respect

Compassion

Service

Integrity

If you would like to be a part of fostering empowerment in someone’s life, AID Atlanta is the place for you.

Responsibilities:
JOB SUMMARY
The Support Services Manager is a frontline leader that provides direct leadership, supervision and support to Department of Client Services staff for the purposes of ensuring the objectives and deliverables of the department are being met. More specifically, the Support Services Manager ensures that non-medical and referral support staff have the proper tools, resources, training, etc. in order to provide the best in care to our members.

ESSENTIAL DUTIES & RESPONSIBILITIES
• Develop and/or assist in the development, monitoring, implementation and adherence of program policy, procedures and standards of care for the purposes of
maintaining consistency and accountability
• Establish, monitor and manage allocated budgets by recording and tracking expenditures on a monthly basis as required.
• Prepare and submit required monthly, quarterly and annual reports for grant purposes or for submission to the Director of Client Services
• Prepare and submit information and statistics to assist in grant writing process for obtaining government, foundation and unrestricted funding for CS programs.
• Track and report on program and member outcomes based on agency’s Key Performance Metrics
• Prepare for and participate in grant funding monitoring site visits (Ryan White, Part A, B, EtHE, and HOPWA)
• Recruit, hire and train qualified staff to fulfill Client Services program duties as assigned.
• Provide ongoing training to DCS staff to increase their level of competency
• Conduct probationary employee performance evaluation/review with direct reports for the purposes of providing feedback of their observed strengths and areas of improvement.
• Handle Administrative Human Resources duties including tracking of employee leave,
absences vacation, staff coverage, etc.
• Address disciplinary actions of direct report staff and advise Director of Client Services of intended action implemented to improve situation
• Build partnerships, communicate regularly and maintain appropriate working relationship with onsite and off-site service providers/partners to ensure ongoing effectiveness of site-based services and effective collaboration communication between service provider and onsite/off-site staff (including attending onsite/off-site meeting making site visits, etc.)
• Attend and actively participate in various local, community, state-wide, national meetings, committee and workgroups (e.g. Ryan White, HOPWA, HRSA, DPH, Business
Advisory Councils, Community based agencies, etc.) to build partnerships between agencies, add resources and impact local community policies.
• Conduct presentations about services offered in the Department of Client Services to various professionals/agencies as required.
• Adhere to policies and procedures for AID Atlanta and other off-site programs to ensure quality standards are met
• Address members concerns utilizing the Customer Service Standards.
• Provide and supervise monthly education programs for Self-Managed members and other members receiving support services. Topics should include but are not limited to medical adherence, budgeting, mental health, Medicare/Medicaid, Social Security benefits, general health information, community resources, etc.
• Recruit specialists to speak at education programs and coordinate space usage for programs.
• Network & meet with medical providers, representatives from ASOs and other community providers that may have contact with potential participants in the support programs AID Atlanta.

SUPERVISORY RESPONSIBILITIES
• Provide direct leadership, supervision and support to non-medical and referral support staff in the Department of Client Services for the purposes of ensuring that the objectives and deliverables of the department are being met.
• Ensure that non-medical and referral support staff are adhering to job duties/responsibilities and provide guidance and support as needed.
• Ensure that compliance with agency standards and grant requirements are met by each staff member
• Conduct and document monthly supervision sessions with staff to address member cases, discuss chart audits/observation results, and to discuss performance and progress of stated goals.
• Conduct mandatory chart audits, member record reviews, observations, and other duties as outlined in the Supervisory Standards.
• Provide day to day support, guidance and encouragement to non-medical and referral support staff for the purposes of ensuring effective service provision for members.
• Communicate regularly with staff about changes, updates improvements etc. inservice delivery issues or other agency related issues that directly impact direct reports and/or members.
• Prepare and facilitate group meetings with direct reports to keep them abreast of changes of policies, builds a team that supports one another in servicing members’ needs and encourages development of new skill/competencies.
• Abide by NASW code of ethics, HIPPA and Atlanta EMA Management Standards to ensure a high level of professionalism is maintained.

QUALIFICATIONS, EDUCATION & WORK EXPERIENCE
• Bachelors Degree in Social Work, Counseling, Public Health, or other Social Service Field
• Two plus years experience managing direct report staff or can demonstrate proven management and leadership skills and competencies including basic knowledge of HIV/AIDS
• Some previous experience in Human Services delivery field
• Must pass criminal background check.

Qualifications:
We at AID Atlanta/AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability.  The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

  • Support Services Manager

    2 weeks ago

    Atlanta, United States AIDS Healthcare Foundation Full time

    Job DescriptionJob DescriptionOverviewJoin the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.Today, AID Atlanta offers a broad range of services and has...

  • Servicing Specialist I

    3 days ago

    Atlanta, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting growth provides opportunities to...

  • Servicing Specialist I

    4 days ago

    Atlanta, United States First Investors Financial Services Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...

  • Servicing Specialist I

    4 days ago

    Atlanta, United States Stellantis Financial Services US Full time

    Job DescriptionJob DescriptionStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting...

  • Service Manager

    3 weeks ago

    Atlanta, United States H&E Equipment Services Full time

    Job Title: Service Manager - Ellenwood, GA Job Requisition: R0016855 Job Description: Job Description H&E Equipment Services has an immediate opening for a Service Manager. The Service Manager leads all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the service...

  • Support Agent

    2 weeks ago

    Atlanta, United States Total Aerospace Services Full time

    Job DescriptionJob DescriptionOur client, an innovative IT company based in Atlanta, GA, is seeking a Support Agent to join their dynamic team. As a Support Agent, you will be responsible for monitoring, addressing, and resolving support requests related to their software and hardware systems. This is a full-time position reporting to the Duty...

  • Customer Service And Sales Support Representative

    3 weeks ago

    Atlanta, United States Tidewater Consulting Services Full time

    At Tidewater, we work exclusively with top-tier clients, offering entry-level professionals the opportunity to acquire industry experience and start a career. As we expand into new territories, our team is actively seeking the most elite talent in the Atlanta area, to aid in the future growth of our Southeast locations. Our Business Management Program will...

  • IT Support Manager

    1 month ago

    Atlanta, United States AJC International Full time

    AJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables and fruits around the globe. Our products and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 37 nationalities, speaking more than 36 languages. For more than 50 years, we have...

  • Field Services Support Specialist

    1 month ago

    Atlanta, United States ClassOne Equipment Full time

    **Field Services Support Specialist** **SUMMARY:** The role of the Field Services Support Specialist (FSSS) is to provide service and support for ClassOne customers by performing all aspects of interface between our Customers, Field Service personnel which includes order management, supporting field service operations, supervising and communicating with...

  • Support Manager

    2 weeks ago

    Atlanta, United States PlayOn! Sports Full time

    COMPANY OVERVIEW   The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management. PlayOn has united top brands in the...

  • Aircraft Support Mechanic

    4 days ago

    ATLANTA, Georgia, United States Delta Airlines Full time

    Aircraft Support Mechanic United States, Georgia, Atlanta TechOps 24-Jan-2024 Ref #: 23492 How you'll help us Keep Climbing (overview & key responsibilities) As an Aircraft Support Mechanic with Delta TechOps, you will schedule and maintain a pre-determined timetable of servicing and preventive maintenance on a wide variety of machinery and equipment...

  • Support Account Manager

    4 days ago

    Atlanta, United States Snowflake Computing Full time

    Build the future of data. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections....

  • Support Account Manager

    1 day ago

    Atlanta, United States Snowflake Computing Full time

    Build the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections. ...

  • Support Services Worker.

    2 weeks ago

    Atlanta, United States GeorgiaGov Full time

    Pay Grade: TPW This is temporary or hourly paid work performing general support services. Positions in this job are established for less than 9 months or scheduled for less than 30 hours per week and are not eligible for benefits if the position status is temporary (i.e., SCOA 513). Positions in this job are established for greater than 9 months and...

  • Manager 3 Social Services

    3 weeks ago

    Atlanta, United States Georgia Department of Human Services Full time

    Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by p Manager, Policy, Social Services, Staff, Technical Support, Management

  • Aircraft Support Mechanic

    2 days ago

    ATLANTA, Georgia, United States Delta Airlines Full time

    Aircraft Support Mechanic United States, Georgia, Atlanta TechOps 14-May-2024 Ref #: 24667 How you'll help us Keep Climbing (overview & key responsibilities) The Aircraft Support Mechanic (ASM) is a critical TechOps role at Delta. In this role, you will serve as part of the crew that helps maintain the proper and safe functioning of Delta’s fleet,...

  • Aircraft Support Mechanic

    4 days ago

    ATLANTA, Georgia, United States Delta Airlines Full time

    Aircraft Support Mechanic United States, Georgia, Atlanta TechOps 14-May-2024 Ref #: 24661 How you'll help us Keep Climbing (overview & key responsibilities) The Aircraft Support Mechanic (ASM) is a critical TechOps role at Delta. In this role, you will serve as part of the crew that helps maintain the proper and safe functioning of Delta’s fleet,...

  • Aircraft Support Mechanic

    4 days ago

    ATLANTA, Georgia, United States Delta Airlines Full time

    Aircraft Support Mechanic United States, Georgia, Atlanta TechOps 26-Apr-2024 Ref #: 24614 How you'll help us Keep Climbing (overview & key responsibilities) The Aircraft Support Mechanic (ASM) is a critical TechOps role at Delta. In this role, you will serve as part of the crew that helps maintain the proper and safe functioning of Delta’s fleet,...

  • Aircraft Support Mechanic

    4 days ago

    ATLANTA, Georgia, United States Delta Airlines Full time

    Aircraft Support Mechanic United States, Georgia, Atlanta TechOps 06-Feb-2024 Ref #: 23680 How you'll help us Keep Climbing (overview & key responsibilities) The Aircraft Support Mechanic (ASM) is a critical TechOps role at Delta. In this role, you will serve as part of the crew that helps maintain the proper and safe functioning of Delta’s fleet,...

  • Co-Op, Airport Customer Service, Cargo, and Clean Project Management

    4 days ago

    ATLANTA, Georgia, United States Delta Airlines Full time

    Co-Op, Airport Customer Service, Cargo, and Clean Project Management (Fall 2024) United States, Georgia, Atlanta Airport Customer Service 26-Feb-2024 Ref #: 23597 How you'll help us Keep Climbing (overview & key responsibilities) As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s...