IT Support Manager

3 weeks ago

Atlanta, United States AJC International Full time

AJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables and fruits around the globe. Our products and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 37 nationalities, speaking more than 36 languages. For more than 50 years, we have focused on one goal - making our clients more successful. To learn more about AJC, visit our website at www.ajcfood.com

Position Summary:

The ICT Help Desk Manager's primary objective is to rapidly resolve technology issues that are being reported through the company's service desk. The position requires a hands-on technical leader who is responsible for delivering world class support experience for the AJC user base and external partners. The manager is expected to get into the weeds with complex technical issues while also thinking about the big picture. Additionally, this manager has strong leadership and communication skills.

Scope of Responsibility:

  • Deliver frontline technical support for internal user base and external partners.
  • Foster positive end-user relationships and drive customer satisfaction.
  • Promote continuous improvement of Tier 1 support, desktop administration, Citrix, and telecom delivery for all stakeholders.
  • Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective actions if necessary.
  • Gather and report operational metrics, accomplishments, and priorities for weekly leadership meetings.
  • Establish and implement ITIL standards.
  • Analyze the business requirements of all departments to determine their technological needs.
  • Successful delivery of services and projects supporting the business both on time and within budget through proactive team management and leadership.
  • Escalation and resolution of software issues to the systems engineering and development teams.
  • Escalation and resolution of third-party software/systems issues by the support team.
  • Define and implement processes and procedures for supporting all departments across the organization.
  • Collect feedback to determine patterns and issues such that they can resolved, and or FAQ's can be provided to customer base for ease of troubleshooting.
  • Oversees Asset Management and inventory. Identifies the need for hardware upgrades and configurations.

Essential Skills:

  • Hands-on experience with a wide variety of computer software, hardware and peripherals, including Windows 10, Windows 11, Citrix and Office 365.
  • Experience with computer security, systems, password and file protection protocols.
  • Strong leadership skills as a player/coach
  • Customer service oriented
  • Basic networking knowledge to support desktop / Citrix issues.
  • Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner.
  • Must be team-oriented, possess a positive attitude, and work well with others.

Education and Experience:

Education:

Bachelors or Associate technical degree in Information Systems, or related discipline, or equivalent relevant experience.

Experience:

  • Minimum of 7-10 years professional or technical experience in IT Helpdesk with a strong background in all aspects of customer service.
  • Minimum of 3-5 years current management experience that demonstrates proficiency in leadership techniques and management of resources.

  • Oracle HCM Support Consultant

    10 hours ago

    Atlanta, United States Quality IT Resourcing Full time

    My direct client , a large consulting firm, is looking for a Oracle HCM Platform Support Consultant.Travel to US is required, needs to have eligibility to work in US Canada & USPrior Experience of HCM Release Management for Oracle HCM components (EXTRACT, ALERT, BIP, Reports), Well versed with Oracle CSM & FSM tool for automated Release Management· Prior...

  • Oracle HCM Support Consultant

    2 weeks ago

    Atlanta, United States Quality IT Resourcing Full time

    My direct client , a large consulting firm, is looking for a Oracle HCM Platform Support Consultant.Travel to US is required, needs to have eligibility to work in US Canada & USPrior Experience of HCM Release Management for Oracle HCM components (EXTRACT, ALERT, BIP, Reports), Well versed with Oracle CSM & FSM tool for automated Release Management· Prior...

  • Oracle HCM Support Consultant

    2 weeks ago

    Atlanta, United States Quality IT Resourcing Full time

    My direct client , a large consulting firm, is looking for a Oracle HCM Platform Support Consultant.Travel to US is required, needs to have eligibility to work in US Canada & USPrior Experience of HCM Release Management for Oracle HCM components (EXTRACT, ALERT, BIP, Reports), Well versed with Oracle CSM & FSM tool for automated Release Management· Prior...

  • IT Support Manager

    1 week ago

    Atlanta, United States AJC International Full time

    AJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables and fruits around the globe. Our products and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 37 nationalities, speaking more than 36 languages. For more than 50 years, we have...

  • Support Manager

    17 hours ago

    Atlanta, United States PlayOn! Sports Full time

    COMPANY OVERVIEW   The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management. PlayOn has united top brands in the...

  • Experienced Level 1 Support Engineer/Field Tech in Atlanta

    4 weeks ago

    Atlanta, United States Ripple IT Full time

    Ripple is looking for an experienced Support Engineer/Field Technician. That means you probably have 3-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here's the mission of the job, and what you can expect. The salary range is between $40-50k.Mission for a Ripple Support Engineer: To make Ripple clients feel human,...

  • Experienced Level 1 Support Engineer/Field Tech in Atlanta

    4 weeks ago

    Atlanta, United States Ripple IT Full time

    Ripple is looking for an experienced Support Engineer/Field Technician. That means you probably have 3-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here's the mission of the job, and what you can expect. The salary range is between $40-50k.Mission for a Ripple Support Engineer: To make Ripple clients feel human,...

  • Product Lifecycle Management

    3 weeks ago

    Atlanta, United States Gravity IT Resources Full time

    No sub vendor partnerships available for this FTE role - No C2C - W2 Only Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Are you ready to elevate your career with a top-tier, globally recognized company that thrives on innovation and excellence? We're on the lookout for our client to...

  • IT Project Manager

    1 day ago

    Atlanta, United States Vision It US Full time

    Job DescriptionJob DescriptionExperienced IT Project Managers needed for medium to large sized enterprise projects of moderate to high complexity and risk in a fast-paced, hybrid environment. Candidate should have experience in both IT development and infrastructure projects.The Department of Labor has embarked on a multi-year initiative to modernize the...

  • Support Services Manager

    2 days ago

    Atlanta, United States AIDS Healthcare Foundation Full time

    Job DescriptionJob DescriptionOverviewJoin the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.Today, AID Atlanta offers a broad range of services and has...

  • PLM/OEM Delivery Manager

    4 weeks ago

    Atlanta, United States Gravity IT Resources Full time

    No sub vendor partnerships available for this FTE role - No C2C - W2 OnlyAre you ready to elevate your career with a top-tier, globally recognized company that thrives on innovation and excellence? We're on the lookout for our client to identify a dynamic individual to join their team in Atlanta, GA and contribute to continued success. Our client is a...

  • PLM/OEM Delivery Manager

    4 weeks ago

    Atlanta, United States Gravity IT Resources Full time

    No sub vendor partnerships available for this FTE role - No C2C - W2 OnlyAre you ready to elevate your career with a top-tier, globally recognized company that thrives on innovation and excellence? We're on the lookout for our client to identify a dynamic individual to join their team in Atlanta, GA and contribute to continued success. Our client is a...

  • Experienced Level 1 Support Engineer/Field Tech in Atlanta

    3 weeks ago

    Atlanta, Georgia, United States Ripple IT Full time

    Ripple is looking for an experienced Support Engineer/Field Technician. That means you probably have 3-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here’s the mission of the job, and what you can expect. The salary range is between $40-50k. Mission for a Ripple Support Engineer: To make Ripple clients feel human,...

  • Program Manager, Transformation Support

    3 weeks ago

    Atlanta, United States UNCF Institute for Capacity Building Full time

    The Program Manager performs a significant role with the Institute for Capacity Building team, managing multiple programs and various stakeholders at assigned institutions. The Program Managers will have the principal responsibility for ensuring that his/her institutions are effectively meeting the goals and objectives of applicable programs. This person is...

  • IT Support

    2 weeks ago

    Atlanta, United States Insight Global Full time

    Insight Global is looking for an IT Support employee to join an amazing IoT startup in their Atlanta, GA office. This person will be responsible for Tier I/II support in the office for all internal employees. You will be imaging computers (95% mac/ios, 5% windows), supporting basic ticketing requests for internal employees only, and helping with basic...

  • IT Support

    2 weeks ago

    Atlanta, United States Insight Global Full time

    Insight Global is looking for an IT Support employee to join an amazing IoT startup in their Atlanta, GA office. This person will be responsible for Tier I/II support in the office for all internal employees. You will be imaging computers (95% mac/ios, 5% windows), supporting basic ticketing requests for internal employees only, and helping with basic...

  • IT Support

    2 weeks ago

    Atlanta, United States Insight Global Full time

    Insight Global is looking for an IT Support employee to join an amazing IoT startup in their Atlanta, GA office. This person will be responsible for Tier I/II support in the office for all internal employees. You will be imaging computers (95% mac/ios, 5% windows), supporting basic ticketing requests for internal employees only, and helping with basic...

  • Support Services Manager

    2 days ago

    Atlanta, Georgia, United States AIDS Healthcare Foundation Full time

    Overview: Join the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.   AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization. Today, AID Atlanta offers a broad range of services and has grown to be the most...

  • Support Services Manager

    2 days ago

    Atlanta, Georgia, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: Join the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.   AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization. Today, AID Atlanta offers a broad range of services and has grown to be the...

  • Litigation Support Project Manager

    15 hours ago

    Atlanta, United States Sound Search Solutions, LLC Full time

    Job DescriptionJob DescriptionLaw firm in Atlanta is seeking a Litigation Support Project Manager. This is a direct hire opportunity that's on-site with great benefits. Hours are 9am - 6:30pm Mon-Fri. Salary range is $105-135k DOE.The Litigation Support Project Manager manages the full litigation life cycle, including eDiscovery and document review and...