Supervisor-Hotel Front Desk

2 weeks ago


Biloxi Mississippi, United States Golden Nugget Full time
Overview:
The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget. 

Responsibilities:
Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed 

Assist in progressive training and discipline of all Guest Services staff 

Interact effectively with all other departments, especially regarding accounting procedures 

Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved 

Attend any specialized or cross training deemed necessary by upper management 

Assist Hotel Manager in writing/implementing new policies and procedures 

Oversee daily occupancy levels to ensure the highest yield from rooms available 

Perform other duties and responsibilities as requested 

Inspect and monitor Hotel, including lobby, hotel rooms, and public areas 

Qualifications:
Professional appearance and demeanor  

2 years supervisory skills required 

Minimum age requirement is 21 

Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must

Minimum 2 years hotel experience required 

Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills 

Excellent interpersonal and communication skills (verbal and written), fluent English and articulate 

Ability to work efficiently, independently and cohesively, consistently producing quality results 

Computer literate in Microsoft Windows applications required (Outlook/Excel/Word) 

Knowledge of Hotel Systems such as LMS 

What we offer you: 

Multiple benefit plans to suit your needs 

Paid Time Off 

401K 

Opportunities for advancement 

Positive and respectful work environment where diversity is valued 

Generous employee discounts on dining, retail, amusements, and hotels 

Community volunteer opportunities 

 

 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Pay Range:
USD $17.00 - USD $17.00 /Hr.



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