Center Manager

Found in: Resume Library US A2 - 1 week ago

Lake Park Georgia, United States Westgate Resorts Full time
Job Description

The primary purpose of the Center Manager (CM) is Customer Service and Sales support for the Corp Marketing Road Program’s Welcome Centers. The Center Manager provides one-on-one general supervision and training of Management Team and Marketing Consultants (OPC) personnel assigned to the location. Is active at all times in the recruitment of personnel. Supervision of Center operations at all times. The 

Essential Duties and Responsibilities

Center Manager (CM) is directly responsible for the following tasks/duties. Duties include but are not limited to the below tasks. Other duties may be assigned or removed based on business needs.

Provide excellent Customer service and sales skills

Liaison to Director with the operations of the Corp. Marketing Road Program

Ensure Center is staffed at all times on a daily basis (during Centers operating hours 7 days) covering shifts for employees if needed

Conducts one-on-one training of Management team and OPCs; daily

Supervise training and train staff with Sales tactics provided by Corp. Marketing Road Program

Provide performance and evaluation feedback to the Director to ensure continued improvement of Management and OPC staff; daily

Direct supervision of Management and OPCs at daily intervals

Provide input on the continued development of OPC sales tools, irregular intervals

Provide input on the continued development of OPC sales scripts, irregular intervals

Active recruitment of OPC; daily intervals while in the Center as well as being on the lookout for other avenues from which recruits can be obtained.

Hiring and staffing Centers need per Director supervision, resumes and recruitment

Supervise and maintain, All Center Operations on a daily basis including equipment, inventory, and supplies while ensuring the location is well-kept, clean, and maintained

Keep Director appraised of any issues that arise from staff, vendors, or customers

Schedules, Center reports, and additional paperwork requested by the Director on a timely manner

Handle cash forms, Guidelines, policies, procedures, confirming cash amounts and reporting issues timely

Arrange and book room nights, ticket sales and tours for guests that walk into the Centers

Vendor/Maintenance interviews and performance for work to be performed under the Director's supervision

Supervisor Responsibilities

Directly supervises Management team \ OPC personnel by reporting to the Director in this area. Final management decisions are made by the Director. The position provides integral information necessary for the overall direction, coordination, and evaluation for the Management team and OPC personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; recommending the rewarding and disciplining of team members to the Director; addressing complaints and promptly responding to and resolving problems with the Director’s approval. Maintaining and Supervising all Center operations on a daily basis.

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