Director of Hotel Operations
2 weeks ago
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more
WE LOVE OUR WORK.:
The Director of Hotel Operations is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for achieving hotel revenue goals and directing and managing the day-to-day operations of the hotel, including front desk services, housekeeping, guest services and reservations, telecommunications, and room service. The position is responsible for short and long term planning and day-to-day operations of hotel sales. Recommend the marketing, advertising, and sales plans and programs; execute such plans and programs. The incumbent will continually enhance relationships to provide optimal returns with corporate and leisure business, travel agents, consortiums, and the local community.
BRING US YOUR BEST.:
Hires, trains, motivates, evaluates, and directs hotel management teamin order to ensure that team members receive adequate guidance and resources to accomplish established objectives.
Monitors and evaluates all department daily activities, including hotel sales, front office, telecommunications, reservations, room service and gift shop to ensure the successful operation of the hotel facility and amenities.
Establishes department standards, guidelines, and objectives, and oversees other administrative processes such as budget and staffing to ensure proper planning and efficient operation of hotel.
Evaluates hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction questionnaire in order to implement necessary changes to ensure the most successful operation of hotel services and adherence to company objectives.
Prepare, analyze and review forecasts, statements and reports to determine if the plans and programs are producing the optimal amount of revenue. Actively solicit potential business via phone, electronic distribution, and in person to organizations, businesses, professional market segments, travel agents, consortium and local community. Ensure hotels sales leads are completed in a timely manner.
Survey, review and analyze competition, market trends, business reports, along with customer needs and comments in order to develop new plans and programs and determine the potency of current plans and programs.
Develop, recommend, implement, and manage the advertising, public relations, marketing & sales plans and programs for hotel to maximize rate, occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management revenue/profit goals and expectations.
Makes recommendations for major operation changes such as establishing room rate and changing of services in order to help guide the property towards achievement of objectives.
JOB QUALIFICATIONS:
Thorough knowledge of Hotel Sales, Front Desk, Housekeeping, PBX, Valet, and Bell Desk operations.
Ability to work with Marketing and Advertising functions in developing, implementing, and meeting established financial goals.
Proven ability to hire and motivate all levels of team members.
These skills and abilities are typically acquired through the completion of a Bachelor’s degree in Hotel Management or related field in addition to five years’ upper management experience in hotel operations, and/or through the completion of a high school education or equivalent and ten years’ progressive hotel management experience. Prior experience in managing a 500+ room operation in a hotel/casino environment highly preferred.
STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY:
Starting at $90,000 annually, based on experience
-
Director of Operations
3 weeks ago
Baton Rouge, United States St. Regis Hotels & Resorts Full timeJOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures...
-
Cluster Director of Human Resources
3 weeks ago
Baton Rouge, United States Destination Hotels Full timeSummary The 430-room luxury resort Grand Hyatt The Red Sea on Shura Island will occupy a prime position within the innovative tourist development by the Red Sea. Grand Hyatt The Red Sea will be the second Grand Hyatt hotel in the Kingdom and the seventh Grand Hyatt hotel in the Middle East, marking an important milestone in Hyatt's growth strategy in the...
-
Director of Sales
4 weeks ago
Baton Rouge, Louisiana, United States Sunrise Senior Living Full time: Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Sunrise of Baton Rouge Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that...
-
Engineer III
1 week ago
Baton Rouge, Louisiana, United States L' Auberge Casino Hotel Baton Rouge Full timeWE’RE CHANGING ENTERTAINMENT. COME JOIN US.: We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....
-
Electrician
4 weeks ago
Baton Rouge, Louisiana, United States L' Auberge Casino Hotel Baton Rouge Full timeWE’RE CHANGING ENTERTAINMENT. COME JOIN US.: We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....
-
Surveillance Agent
3 weeks ago
Baton Rouge, Louisiana, United States L' Auberge Casino Hotel Baton Rouge Full timeWE’RE CHANGING ENTERTAINMENT. COME JOIN US.: We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....
-
State Procurement Assistant Director
1 week ago
Baton Rouge, United States State of Louisiana Full timeServes as a special assistant and subject matter expert on state procurement functions. LEVEL OF WORK:Advanced. SUPERVISION RECEIVED:Broad oversight from the State Procurement Director. Other reporting relationships may be approved by SCS. SUPERVISIO Director, Procurement, Assistant, Operations, Program, Exercise
-
Lead Surveillance Agent
3 weeks ago
Baton Rouge, Louisiana, United States L' Auberge Casino Hotel Baton Rouge Full timeWE’RE CHANGING ENTERTAINMENT. COME JOIN US.: We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....
-
Credit Clerk
4 weeks ago
Baton Rouge, Louisiana, United States L' Auberge Casino Hotel Baton Rouge Full timeWE’RE CHANGING ENTERTAINMENT. COME JOIN US.: We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....
-
Baton Rouge, United States Marriott Full timeJob Number 24080575 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Business Analyst, Empower Guest Services is responsible for managing innovative and emerging products...
-
Social Media Coordinator
4 weeks ago
Baton Rouge, Louisiana, United States L' Auberge Casino Hotel Baton Rouge Full timeWE’RE CHANGING ENTERTAINMENT. COME JOIN US.: We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....
-
Executive Director
1 week ago
Baton Rouge, United States Home Builders Association of Greater Baton Rouge - HBAGBR Full timeExecutive Director of Regional Non-ProfitStarting Salary of $100K + DOEThe Home Builders Association of Greater Baton Rouge, HBAGBR, is searching for an Executive Director to lead and manage its organization based in Baton Rouge, LA.The successful candidate will be a self-directed and creative professional with experience in non-profit leadership. You will...
-
Executive Director
1 week ago
Baton Rouge, United States Home Builders Association of Greater Baton Rouge - HBAGBR Full timeExecutive Director of Regional Non-ProfitStarting Salary of $100K + DOEThe Home Builders Association of Greater Baton Rouge, HBAGBR, is searching for an Executive Director to lead and manage its organization based in Baton Rouge, LA.The successful candidate will be a self-directed and creative professional with experience in non-profit leadership. You will...
-
Executive Director
2 days ago
Baton Rouge, United States Home Builders Association of Greater Baton Rouge - HBAGBR Full timeExecutive Director of Regional Non-ProfitStarting Salary of $100K + DOEThe Home Builders Association of Greater Baton Rouge, HBAGBR, is searching for an Executive Director to lead and manage its organization based in Baton Rouge, LA.The successful candidate will be a self-directed and creative professional with experience in non-profit leadership. You will...
-
Revenue Tax Assistant Director
1 week ago
Baton Rouge, United States State of Louisiana Full timeTo assist a Revenue Tax Director in the administration of a headquarters division. Level of Work:Administrator. Supervision Received:Broad from Revenue Tax Director or higher-level personnel. Supervision Exercised:Direct over subordinate personnel in Director, Revenue, Tax, Assistant, Tax Analyst, Tax Specialist, Accounting
-
Project Director
22 hours ago
Baton Rouge, United States Saudi Networkers Services Full timeJob Description The candidate must have 10+ years of experience in the Telecom domain and must have relative working experience as a Project Director in any of the leading ICT companies. The selected individual will be responsible for delivery, operation, and maintenance. Candidate must be experienced with solutions and products of BSS, OSS, and IN provided...
-
Human Resources Director
1 week ago
Baton Rouge, United States Chief of Minds Full timeJob Description Job Description OUR CLIENT is searching for a driven, multifaceted professional to administer the agency across all realms of Human Resources. This position serves as a strategic organizational business partner by providing oversight, direction, and administration of the Human Resources department. (For the purpose of this job advertisement,...
-
Human Resources Director
2 weeks ago
Baton Rouge, United States Chief of Minds Full timeJob DescriptionJob DescriptionOUR CLIENT is searching for a driven, multifaceted professional to administer the agency across all realms of Human Resources. This position serves as a strategic organizational business partner by providing oversight, direction, and administration of the Human Resources department. (For the purpose of this job advertisement,...
-
CNP Director
7 days ago
Baton Rouge, United States East Baton Rouge Parish School Board Full timeThe CNP Director oversees all aspects of the district Child Nutrition Program (CNP) operation. The job functions include supervising, planning, directing, assessing, implementing, and evaluating the program in order to meet the nutritional and educat Director, Support Staff, Nutrition, Customer Service, Management, Education
-
CNP Director
6 days ago
Baton Rouge, United States East Baton Rouge Parish School Board Full timeThe CNP Director oversees all aspects of the district Child Nutrition Program (CNP) operation. The job functions include supervising, planning, directing, assessing, implementing, and evaluating the program in order to meet the nutritional and educat Director, Support Staff, Nutrition, Customer Service, Management, Education
