Coordinator - Membership

4 weeks ago

Birmingham Alabama, United States Centers Full time
Overview:
CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Responsibilities:
The Coordinator - Membership serves as the liaison between the recreation center and prospective and current members. They will process membership paperwork, actively recruit and retain members, coordinate communication and sponsorships, and collaborate with on-campus partners.

 

This position will work on-site at our UAB location in the heart of this urban campus. University Recreation (URec) provides fitness, wellness, and recreational opportunities for the UAB community and beyond. The Campus Recreation Center gives UAB Students and URec members the opportunity to access a large aquatic center, fitness center, studio space, indoor 36-foot-high climbing wall, four gym courts, multipurpose gym, four racquetball courts, squash court, and indoor track.

 

Core Responsibilities

Provide leadership and management of the merchandise store and member services desk

Lead adoption and utilization of member management and point of sale software; Process and audit member services paperwork and billing

Develop and execute a new member recruitment marketing plan and member retention program

Resolve member issues, chargebacks, and inquiries

Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility

Prepares and delivers required and requested reports and data to the client and CENTERS central office

Responsible for ensuring areas of responsibility stay in line with current trends

Staff Supervision

Hire, train, schedule and evaluate part-time staff

Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll

Site Specific

Assist with leadership of a comprehensive employee orientation and in-service training program

Assist with the coordination of employee recognition programs

Complete daily deposits

Oversee locker renewals and clean-out process

Qualifications:
Education and Experience

Bachelor’s degree in communication, marketing, advertising (or similar) required or 4 or more years of work experience

At least 2 years of progressive experience

Demonstrated experience within member management software

Skills and Abilities

Leadership and supervisory abilities

Ability to work as part of, and lead, a team that collaborates effectively with colleagues

Entrepreneurial spirit and enthusiasm

Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions

Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices

Current American Red Cross CPR/AED/FA certification (or willing to obtain)

 

Work Environment and Physical Demands:
Work Environment

Physical presence on-site at client location

Office environment/event environment

Moderate to loud noise

Work within a non-smoking environment

Must be able to work a variety of hours in order to accommodate events

Evening/Weekend work responsibility as required

Physical Demands

Sitting at desk or table for at least 50% of the work day

Working in an events environment must be able to traverse throughout buildings and campus

Regularly ascending/descending building levels and occasionally ladders or stools

Must be able to lift, move and set up items weighing as much as 50 lbs.

Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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