Network Engineer

3 weeks ago

Boca Raton Florida, United States Next Step Systems Full time
Job Description

Network Engineer

 

We are looking for a Network Engineer.  The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience.  We are looking for a Network Engineer to provide support for customers.  Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.  Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired.  Travel to client sites in south Florida is required.

 

Network Engineer Responsibilities:

 

- Investigate user problems; determine possible solutions; test and implement solutions as appropriate.

- Handle incoming issues via tickets or phone and escalate as necessary.

- Follow up with customers and see all tickets through to timely resolution.

- Ensure proper recording and closure of all tickets.

- Create accounts and configure hardware as needed.

- Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.

- Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.

- Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

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