Network Engineer

3 weeks ago

Boca Raton, United States Ginas Tech Jobs Full time
Company Description

Job Description

Network Engineer

We are looking for a Network Engineer. The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience. We are looking for a Network Engineer to provide support for customers. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired. Travel to client sites in south Florida is required.

Network Engineer Responsibilities:

- Investigate user problems; determine possible solutions; test and implement solutions as appropriate.

- Handle incoming issues via tickets or phone and escalate as necessary.

- Follow up with customers and see all tickets through to timely resolution.

- Ensure proper recording and closure of all tickets.

- Create accounts and configure hardware as needed.

- Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.

- Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.

- Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

Qualifications

Network Engineer Qualifications:

- At least 5 years of experience required.

- Proficiency in English, written and verbal.

- Great troubleshooting and multi-tasking skills.

- Ability to do basic install, configurations and maintain personal computers, networks and related hardware and software.

- Ability to communicate basic technical information to nontechnical personnel.

- Knowledge of computer and/or network security systems, applications, procedures and techniques.

- Ability to identify and resolve computer system malfunctions and operations problems.

- Great Customer service orientation.

- Skill in establishing priorities.

- Great verbal and written communication skills.

- Valid Driver's License required, ability and willingness to drive to different locations is required.

- Candidates must pass a background check.

Network Engineer Technical Qualifications:

- Knowledge of all Cisco Systems is highly desired.

- Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.

- Active Directory maintenance, and Exchange File Server.

- Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).

- Client PC connectivity - Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.

- Knowledge of: Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals.

- Knowledge of: Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.

- Knowledge of: Methods and techniques used in troubleshooting computer and network problems.

- Principles and techniques of operating system and software maintenance, licensing, and backup.

- Software tools used to remotely support personal computers.

- Research techniques to support staying current and solving technical problems.

- Ability to learn and support new systems and applications.

- Knowledge of Cisco Voice a plus, but not required.

- Knowledge of Cisco wireless including wireless controllers a plus, but not required.

- Knowledge of VmWare infrastructure, virtualization, cloud infrastructure a plus, but not required.

- CCNA level certification highly desired.

Keywords: Boca Raton FL Jobs, Network Engineer, Cisco Systems, Windows XP, Mac OS X, MS Office, MS Outlook, Adobe, Active Directory, Exchange File Server, PC Connectivity, Ethernet, TCP/IP, VPN, Wi-Fi, Remote Support, Printers, Scanners, Mobile Devices, iOS, Android, PC Hardware, CCNA, CCNE, Network, Networking, Florida Recruiters, Information Technology Jobs, IT Jobs, Florida Recruiting

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Additional Information

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