Fairmont Gold Specialist

2 weeks ago

Los Angeles California, United States AccorHotel Full time
Job Description

Do you thrive in creating an unforgettable guest experience? Do you want to be part of creating history? Do you want to be part of the first Fairmont Gold Experience in California? Then this is the perfect opportunity for you Fairmont Gold is an exclusive sanctuary, offering a unique and personally curated experience within the historic Fairmont Century Plaza. Fairmont Gold Hotel Guest Specialist are devoted, empowered and engaged ambassadors that provide intuitive and elevated service by continuously observing, speaking to and learning from our guests and adapting their experience.

What you will be doing:

Curating the overall guest experience and expectation throughout the stay.

Assisting our guests from the moment they reserve, all the way through their departure, creating a truly wonderful memory that will be remembered for a lifetime.

Oversee the first of its kind lounge experience that provides elevated beverage and food offerings for breakfast, snacks and evening canapés.

Interact with and build lasting relationships with Fairmont Gold guests during the check-in and check-out experience.

What is in it for you:

Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe

We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Hourly pay rate: $31.00 per hour 

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