Sales & Customer Service Associate

Found in: Resume Library US A2 - 7 days ago

Redding California, United States Massage Envy Full time
Overview:

At Massage Envy, we use our expertise to make sure every customer that walks through our door
leaves feeling like their best self. As a Guest Sales Associate at Massage Envy, you’ll lead with care
and integrity. This role will challenge and grow your sales skills by discovering a fine balance
between creative upselling and excellent customer service. It's an opportunity to be a part of a
team of wellness experts, promote restorative products and services, and advance your leadership
skills through training and support. You belong with a brand that strives to create a culture that
empowers every associate to be their best self.

We are flexible and looking for either Full-time or Part-time people to join our team
A successful employee with Cambridge Spa Group will have positive energy and a customer
service mentality. The ideal candidate will be solutions oriented while taking action to get
things done. You must be curious and willing to research answers, identify when you need help,
speak up and have the ability to perform in a fast paced, ever changing environment. You are a
liaison between our clients and our service providers. You thrive in being a culture ambassador
that is welcoming to all. You want to support people and create a fun place to work for yourself
and those around you.

Benefits include

• Uncapped Monthly Bonus Potential
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Complimentary membership, services, and discounts
• Continuous training and coaching on sales and customer service that will help you
anywhere your career takes you
• Opportunities for driven, goal focused, and exceptional service professionals to advance
quickly into local and national leadership and field support roles
• Fast growing company with national brand recognition working to drive an inclusive
community

Responsibilities:

Sales
• Sell wellness package memberships to Massage Envy guests
• Use service provider recommendations to sell at-home care routines and guest treatment
plans
• Inform guests of additional services such as facials or stretching

Customer Service
• Effectively communicates with guests in-person, over the phone, and via email in an upbeat
and professional manner.
• Work cohesively with others in a high-volume, fast-paced environment.

Administrative
• Book appointments to achieve maximum scheduling efficiency
• Maintain client files and proactively communicate client wants and needs to service
providers
• Clean and disinfect common areas as needed
• Completes all other duties assigned by management
• Resolve customer issues through empathy, active listening and creative problem solving
consistent with company culture as well as standards, practices, policies, and
procedures

Required Experience
• Prior sales and customer service experience preferred.
• Must have computer and cash handling skills.
• Must be able to prioritize and perform multiple tasks.
• Must be able to work cohesively with others in creating fun in a fast-paced
environment.

• Strong communication skills both on the phone and in person
• High school diploma or equivalent.

If you're ready to put your amazing sales and customer service skills to work to help people
feel their best, we can't wait to meet you

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the
skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual
orientation, national origin, genetics, disability, age, or veteran status. In addition, Cambridge
Spa Group will provide reasonable accommodations for qualified individuals with disabilities.
Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and
operated franchised locations. Each individual franchised location, not MEF or any of its
affiliates, is the sole employer for all positions posted by a franchised location, and each
individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring
criteria, benefits and compensation are set by each individually owned and operated franchised
location and may vary from location to location.

 

COVID NOTE FOR JOB POST:
Cambridge Spa Group has made safety of employees and client’s top priority in our clinics. We
have adopted safety protocols based on CDC guidelines to be able to continue providing first
class customer service to our members and guests while keeping our employees safe.

 

For California Applicants:
Cambridge Spa Group will consider qualified applicants with a criminal history pursuant to the California
Fair Chance Act. You do not need to disclose your criminal history or participate in a background check
until a conditional job offer is made to you. After making a conditional offer and running a background
check, if Cambridge Spa Group is concerned about conviction that is directly related to the job, you will
be given the chance to explain the circumstances surrounding the conviction, provide mitigating
evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act
by visiting the Civil Right’s Department Fair Chance Act webpage.

Salary:
$16

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