Senior Onboarding Delivery Instructor

3 weeks ago


Santa Clara California, United States ServiceNow Full time
Job Description

As an integral member of ServiceNow’s Global Sales Enablement team (GET), the Senior Onboarding Delivery Instructor is responsible for delivering onboarding programs for new hire sellers, sales leaders, and other go-to-market roles. Your primary responsibility is to ensure that new hire sellers are equipped with the necessary skills, knowledge, and tools to excel in their roles. You will collaborate with various departments to develop and implement effective training strategies that align with the company's sales objectives.

The role is a highly collaborative that involves working with key stakeholders in the Onboarding team, Global Sales Enablement Team, subject matter experts in the field, as well as engaging with new hires throughout their learning journey.

The role is focused on onboarding sales new hires by doing the following:

Training Delivery:

Be the lead delivery instructor of onboarding curriculum for new hire sellers and sales leaders, covering product knowledge, sales techniques, industry insights, customer value realization, and the sales operating model

Use various training methods like presentations, role-playing, and hands-on activities

Deliver onboarding curriculum in both VILT and ILT settings

Leverage expertise and empathy to be a credible facilitator and coach for new hire sellers and sales leaders

Provide ongoing coaching and support to new hires to reinforce learning and address individual needs

Collaboration:

Work closely with stakeholders in the Global Enablement Team and throughout the business to stay updated on new enablement offerings that train on product development, sales techniques, industry insights, and other market trends

Collaborate with other Global Enablement Team members to design and deliver a holistic learning journey for sellers and sales leaders

Incorporate Feedback:

Leverage surveys to gather feedback from new hire sellers and sales leaders to continuously improve and evolve onboarding content

Collaborate with stakeholders in the Global Enablement Team and throughout the business to identify areas for improvement and tailor onboarding programs accordingly

Onboarding Documentation:

Partner with Instructional Design team to maintain onboarding documentation, manuals, and resources for ongoing reference

Technology Integration:

Leverage technology and e-learning platforms to enhance the onboarding experience

Stay informed about advancements in training technologies and incorporate relevant tools into the training process



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