Weekend/Evening Dispatcher

2 weeks ago

Franklin Park Illinois, United States Precision Today Full time
Overview:
Looking to TRADE up from a job to a career? Precision Today is looking for an experienced Dispatcher.

 

Why join THIS team?

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

On-going training & development, & growth opportunities

Paid Holidays

Paid Time Off (PTO)

What you will do:

Convert incoming customer calls into booked service appointments.

Knowledgeably prioritize calls according to importance and urgency

Respond to customer requests, resolving issues and promoting the brand.

Schedule appointments with clients using the right tech/right call guidelines

Data entry into the computer system to track calls and client information as necessary

Receive emergency and non-emergency calls and record significant information as necessary

Knowledgeably prioritize calls according to importance and urgency

Monitor field technicians in order to effectively prioritize their schedules and use of time

Schedule appointments with clients using the right tech/right call guidelines

Data entry into the computer system to track calls and client information as necessary

Evening Schedule: Either 9am-6pm or 10am-7pm

 

What you bring:

Previous customer service experience

Strong attention to details

Who WE Are:

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck

If this sounds like something you would like to join for a long-term career move, apply today

Responsibilities:
Who/What Are We Looking For?

Coordinate the transportation movements of the technicians

Must keep track of the drivers’ schedules as they change throughout the day

Keep track of the technicians’ start and departure times

Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech

Requires interaction with drivers daily

Anticipate problems with routes and parts by making quick sound decisions

Respond to special requests from customers related to jobs performed by a technician

Order parts for special orders

Maintain techs’ vacation, sick and weekend schedules

Follow up on all pending/ recommended work

Forecast workload for 2-3 days out

Contact customers with parts pending and status of parts

 

Qualifications:
Qualifications:

Dispatch experience highly preferred

Ability to pass a background check

High school diploma (or GED)

Demonstrate passion for excellence with respect to treating and caring for customers

Strong decision-making abilities

Ability to identify customer needs and clearly articulate product and service offerings

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Team player

Multitasking and time management skills with the ability to prioritize

Core Competencies:

Strong verbal and written communication skills

Comfortable in navigating through multiple software systems and windows simultaneously

Ability to show empathy when responding to customer’s needs

Must be flexible with the ability to adapt to changes quickly and think conceptually

 

 

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