Senior Applications Engineer
1 month ago
IT owner of several enterprise solutions owned by the Business Development team;
Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;
Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;
Provide direct oversight and management of various solutions, as assigned;
Act as subject matter expert for those systems and provide technical support, as needed;
Ensure the health and stability of all solutions owned;
Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;
Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTech\Business Development space;
Monitor, track and report on performance and capacity. Responsible for capacity planning;
Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
Adhere to and participate in IT’s Change Management, SDLC and incident management processes;
Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
Provides coaching to junior analysts; and
Work with Quality Assurance on test scripts, procedures, and remediation.
Requirements
2+ years’ Foundation experience and equivalent working with CRM solutions (required);
7+ years’ of information technology experience (required);
5+ years’ experience working with and supporting enterprise platforms (required);
Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
Knowledge of system integrations including APIs, web services, FTP, and database to database;
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