Educational / Information Technology Specialist

Found in: Resume Library US A2 - 1 week ago

Quantico Virginia, United States Green Cell Consulting Full time
Job Description

The Educational/IT Specialist role at MCCMOS encompasses providing technical support in educational and information technology domains, ensuring the seamless operation of information and learning management systems. This entails upholding digital system security standards, staying abreast of evolving directives, offering guidance, and formulating local policies in alignment with security protocols. Additionally, the Specialist identifies policy infractions, proposes remedial measures, and oversees the development, review, endorsement, and upkeep of network and system Certification and Accreditation documentation.  Integral to the role is maintaining functional communication technology across various platforms. The Educational/IT Specialist operates under the guidance of the MCCMOS Project Manager, coordinating efforts to sustain optimal functionality and performance throughout the technological infrastructure.

Essential Duties and Responsibilities

Provide expert technical support for the maintenance and management of the MCCMOS IT Network and associated systems, including:

MCCMOS Learning Management System (LMS) - Moodle

MCCMOS SharePoint sites, servers, and local area network (LAN)

MCCMOS MCTIMS Academic module administration and updates for the Student Registrar and Curriculum Management Modules

MCCMOS SharePoint and MS Teams sites

MCCMOS Instructor training records in support of the MCCMOS Instructor Development Program

Marine Civil Information Management System (MARCIMS)

 Develop and deliver educational technology training materials (tutorials) for MCCMOS faculty and staff, both through in-person sessions and electronically.

Collaborate with the MCCMOS Academics Manager and other technicians to support technical aspects of course development within the MCCMOS Network, including course organization, database management, and design.

Establish and maintain a tactical network, ensuring compliance with local and high headquarters policies on patching and software updates. Maintain thorough system documentation and certification.

Serve as the primary point of contact for submitting trouble tickets and managing technical issues such as bug fixes, upgrades, and routine maintenance.

Manage MCCMOS MARCIMS equipment, ensuring proper patching, operational status, and adherence to local policies and practices.

Oversee the MCCMOS Audio Visual system, including recorded classes and courses.

Coordinate Video Teleconferences and Virtual training courses with external organizations.

Conduct preventive maintenance checks and services (PMCS) on IT equipment, including servers, computers, AV systems, cell phones, and tablets to ensure readiness for upcoming training courses.

Perform patching and software updates on servers, computers, cell phones, and tablets, ensuring they are up-to-date with the latest firmware and security patches.

Ensure IT considerations are integrated into the command’s disaster management and force protection plans, and develop necessary continuity of operations plans (COOP) for IT-related capabilities.

Assist in the IT equipment capability procurement plan by identifying and validating IT equipment capability gaps.

Maintain strict accountability of IT-related equipment and ensure proper disposition and documentation of assets.

Assist in the proper disposal of IT-related equipment upon the end of its service life.

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