Patient Account Representative
2 weeks ago
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.
USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.
Responsibilities:
Answers phone and provides information on patient statements with appropriate follow-up; processes and researches telephone and/or written billing inquiries from patients or insurance companies in a timely manner; reviews accounts and contacts patients and sets up payment plans, collects payments or arranges account settlements on current or existing balances in accordance with written policies; makes necessary demographic and insurance additions, deletions, and changes to computerized guarantor/patient information; analyzes accounts; posts payments or reapplies prepay payments; files insurance claims; updates account cases and insurance schemes; resolves credit balances; processes bankruptcy notices in accordance with written policies; distributes information to patients with names of agencies that assist in healthcare financial aid; reconciles credit balances; reviews and processes valid refunds form the information system in accordance with written policies; works billing suppression list to identify insurance, set up payment plans or transfer to collection agency; researches returned mail for accurate billing address and transfers to bad debt if no updated information is available; works closely with bad debt recovery on insurance claims at the collection agency; interacts with patients, insurance companies, collection agencies and other third parties by phone, letter, fax, and e-mail; communicates work related problems and issues to supervisor or management staff; regular and prompt attendance; ability to work schedule as defined and overtime as required; performs related duties as required.
Qualifications:
High school dipolma or equivalent and two years hospital or medical business office experience. Collections experience preferred
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